If for any reason you decide not to keep your online purchase, Chopard will accept merchandise in its original condition for exchange or full refund within fourteen (14) days from the date of delivery. You may also return products purchased through this Website to our Chopard flagship boutique (located at 12-13 New Bond Street, Mayfair, London, W1S 3SS).
Any purchase made from 15th of November onward, Christmas gifts exchange policy to be extended till Friday 5th of January 2024 included.
Returns to the E-Boutique Customer Service Center:
Before returning the item(s), you will need to contact us to let us know that you wish to return your items before you send them to us. We will send you a Returned Merchandise Authorization (RMA) number and a Return Form by e-mail. You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return). We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as Chopard will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.
Returns to a Chopard Boutique:
You may also return products purchased through this Website to our Chopard flagship boutique (located at 12-13 New Bond Street, Mayfair, London, W1S 3SS). Unfortunately, we are not able to process refunds in-store for products purchased through this Website. If you return products purchased through this Website to our boutique, your refund will be processed by our E-Boutique Customer Service Centre within 14 days. Products returned to our boutique may also be exchanged for alternative products and/or store credits. Please note that store credits may only be redeemed at one of our boutiques and may not be used for online purchases.
See our full Terms of Sales.