1.INTRODUCTION

We, the Chopard Group, whose undertakings include Chopard’s parent company “Le petit-fils de L.U. Chopard & Cie SA” located in Switzerland and its affiliated companies, (hereinafter “Chopard”, “we”, “us”) are committed to protecting your privacy while continuously improving the services we offer you.
The Chopard Privacy Policy (hereinafter the “Privacy Policy”) intends to give you all the information regarding the processing (e.g. collection, use, recording, storage or transfer) of any personal data that we may collect through our online platforms (website, applications, social networks) (hereinafter the “Chopard Platforms”) or when you fill out the Chopard Client Form (hereinafter the “Client Form”) in our boutiques or customer service centers, when we organise an event, or through any other form of interaction.
The Privacy Policy will answer the following questions:

- WHAT IS PERSONAL DATA AND HOW DO WE COLLECT IT?
- WHICH TYPE OF PERSONAL DATA DO WE COLLECT?
- ON WHICH GROUND(S) MAY WE COLLECT YOUR PERSONAL DATA?
- FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
- MAY WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES? IF SO, WITH WHOM?
- MAY WE TRANSFER YOUR PERSONAL DATA OUTSIDE SWITZERLAND OR EUROPEAN UNION?
- WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?
- TO WHOM SHOULD YOU ADDRESS ANY REQUEST ABOUT YOUR PERSONAL DATA?
- HOW TO CONTACT US?
- HOW DO WE GUARANTEE THE SECURITY OF YOUR PERSONAL DATA?
- HOW DO WE GUARANTEE THE PROTECTION OF YOUR PERSONAL DATA IF YOU ARE UNDER 16?
-MAY WE CHANGE THIS PRIVACY POLICY?

The Privacy Policy does not apply to the personal data collected by other third party websites or applications that may provide links to or be accessible from any of the Chopard Platforms. We are not responsible or liable for the privacy policies and practices of third-party websites and applications.

2. THE COLLECTION OF YOUR PERSONAL DATA BY CHOPARD

2.1 What is Personal Data and how do we collect it?

We may collect personal information about you (as an identified natural person) or which allows us to identify you (hereinafter your “Personal Data”) in various ways and circumstances, including:

- when you visit any of our Chopard Platforms, particularly when your register on our websites or fill out our Contact Us Form;
- when you visit our boutiques, points of sale or offices;
- when you purchase a Chopard product or request customer service;
- when you interact with us via email or telephone;
- when you fill out any forms in our boutiques, customer service centers or during Chopard events, including the Client Form (printed or electronic);
- Through some of our commercial and advertising partners (always with your explicit consent).

2.2 Which type of Personal Data do we collect?

Depending on the purpose and the way you interact with us, we may collect information (that may constitute Personal Data) which you actively give us, such as:

- contact information (name, postal address, email address and telephone number)
- information provided in relation to purchases and transactions (credit card information and information required by anti-money laundering laws)
- other personal information, including information regarding your preferences and personal and/or professional interests, such as date of birth, marital status, gender, nationality, demographics, and experiences with our products and contact preferences, your professional situation (professional title, company/employer, professional contact details), your interests (sports, leisure) and your lifestyle
- customer service information (such as customer service requests, comments, feedback, complaints and repair history)

We may also collect other types of information (that may constitute Personal Data) by automated means, or indirectly from you or from third-parties websites or social networks such as:

- information relating to the use of our Chopard Platforms, including the browser name and the type of device you are using, as well as technical data on how you connect to our Chopard Platforms. Please consult our Cookie Policy to obtain detailed information about cookies we use and how we use them.
- images taken through our video surveillance system in Chopard boutiques, points of sale or offices
- any other information that you share publicly on third-party social networks as part of your interaction with Chopard

2.3 On which ground(s) may we collect your Personal Data?

We guarantee that we process your Personal Data only if and to the extentthat at least one of the following legal provisions applies:

- You have given us explicit consent to process certain Personal Data of yours for one or more specific purposes (e.g. to use our Chopard websites, to receive newsletters, to be contacted through the “Contact Us” form);
- Processing is necessary for the performance of a contract (related to your purchase, repair order or other services) or in order to take steps at your request prior to entering into such a contract
- Processing is necessary for compliance with a legal obligation to which we are subject
- Processing is necessary for the purposes of the legitimate intereststhat we pursue (e.g. security purposes)

3. THE USE OF YOUR PERSONAL DATA BY CHOPARD

3.1 For what purposes do we use your Personal Data?

3.1.1 Marketing and promotional purposes::

- Send you personal invitations to Chopard events as well as corporate and marketing communications (including content and news from the Chopard world, gifts and catalogues) corresponding to your interests and personal preferences;
- Send you the Chopard e-newsletter so that you will be the first to know about our creations, events, initiatives and personalised services corresponding to your interests and personal preferences.

3.1.2 Business purposes :

- Process your orders, purchases and deliveries;
- Provide you with customer service.

3.1.3 Support purposes :

- Provide you with information about our Chopard Platforms, products and services;
- Answer your requests;
- Administer, maintain and optimise our Chopard Platforms, providing support and security services.

3.1.4 Legal purposes :

- Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Chopard platforms, boutiques and offices;
- Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering obligations).

3.2 How long may your Personal Data be stored?

Unless required by law or because of security imperative for another time period, we may store or otherwise process your Personal Data as long as it is necessary to satisfy the purposes described herein above and insofar as you do not withdraw your consent for its processing (either for one or several purposes) nor exercise your right to be forgottenbefore the expiration of any of these time periods (by any of the means described below under the “How can you contact us?” section). Your Personal Data will be stored in a manner compatible with legal obligations, available technology and cost of implementation.

3.3 May we share your Personal Data with third parties? If so, with whom?

We may only share your Personal Data within the Chopard Group and with third partiesin the few following cases:

- Service providers to support us in our business operations (e.g. to deliver products, allow payment authorization, for the organisation of events or to send our Chopard e-newsletter, to support, manage and maintain our Chopard Platforms, mitigate risk, help prevent fraud and promote trust and safety)
- A court or a regulator or any other third party if it is required by law or in connection with a legal claim or proceeding or to combat fraud

We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organisational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions.

3.4 May we transfer your Personal Data outside Switzerland or European Union?

When we share your Personal Data under the described circumstances herein above, we may transfer it to a destination outside Switzerland or the European Union. In any case, such transfers will be only executed if the competent authorities have confirmed the adequacy of the country's level of protection or if we can offer you other appropriate safeguards. You can obtain additional information on the appropriate safeguards by contacting us (see the section “How to contact us?” below).

4. YOUR RIGHTS

4.1 What rights do you have regarding your Personal Data?

- The right of access: You have the right to know what Personal Data have been collected about you and how such Personal Data have been processed.
- The right to rectification: You have the right to request changes to inaccurate Personal Data. - The right to object: You may declare that you do not want your Personal Data processed (in whole or in part) at any time.
- The right to be forgotten: You may exercise this right particularly when you no longer consent to the processing of your Personal Data. You have the right to withdraw your consent anytime (by any of the means described below under the “How can you contact us?” section). The right to be forgotten is not an absolute right and only applies in certain circumstances.
- The right to restrict processing: You have the right to limit the processing of your Personal Data, i.e. limit the way we use your Personal Data. This is an alternative to exercising your right to be forgotten. This right is not an absolute right and only applies in certain circumstances.
- The right to be informed: You have the right to obtain any and all information regarding the processing of your Personal Data that is clear, correct, comprehensive and easy to access.
- The right to data portability: You have the right to transfer (or to ask for the transfer of) your Personal Data from one electronic processing system to another electronic processing system.
- The right in relation to automated decision making or profiling You have the right not to be subject to a decision based solely on automated processing, such as profiling.
- The right to lodge a complaint: You have the right to lodge any complaintthat you may have with a supervisory authority.

These rights may be subject to exceptions or limitations (e.g. when your Personal Data have been processed for security purposes or stored for legal or contractual obligations) and must account for available technology and the cost of implementation.
In certain cases, we will need to verify your identity before processing a request you may have based on the above-mentioned rights.

4.2 To whom should you address any request about your Personal Data?

All Personal Data collected by Chopard is controlled by us. As a controller, we determine the purposes and means of the processing of your Personal Data.
Specifically, Chopard’s controller is the company Le petit-fils de L.U. Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland..
If you would like to exercise any of your rights as described in this Privacy Policy or if you have any question or concerns about this Privacy Policy, please contact us (see below).

4.3 How to contact us?

- Through the “Contact Us” form (www.chopard.com/intl/contact-us)
- By writing to the Chopard Data Protection Office, Rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland
- By signing the consent withdrawal in the Client Form (only to withdraw your consent).

4.4 How do we guarantee the security of your Personal Data?

We use the appropriate technical, organisational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorised access, disclosure, alteration and destruction.
Nevertheless, even if we strive to protect your Personal Data, we cannot guarantee the security of the information you transmit on our Chopard Platforms when transferred through the Internet onunsecured networks.

4.5 How do we guarantee the protection of your Personal Data if you are under 16 ?

Note to children under 16 : We will not knowingly collect or otherwise process (particularly through our Chopard Website) any Personal Data from anyone under the age of 16. If you are under 16, please ask one of your parents (or another legal guardian) to register and/or fill out the Client Form for you. Please do not submit any of your Personal Data to us. Should we discover or be informed that we have mistakenly collected your Personal Data, we will immediately delete such information from our records.
Note to parents or other legal guardians: We will not intentionally collect (or otherwise process) any Personal Data from your children if they are under 16. If you are concerned that your child has registered on our Chopard Website or submitted any of their Personal Data to us and you wish to delete them, please contact us via the methods set out herein above and provide official documents establishing parental or guardian status.

5. CHANGES TO THIS PRIVACY POLICY

5.1 May we change this Privacy Policy?

We reserve our right to change this Privacy Policy at any time. A notification regarding any substantial changes to this Privacy Policy will be posted on our Chopard Platforms. Notwithstanding, it is your responsibility to stay abreast of any changes made to our Privacy Policy.

This Privacy Policy was last updated on May 3rd 2018.

1. INTRODUCTION

Our web servers collect general data pertaining to each Website user, including their IP address, domain name, referring web page and the length of time spent and the pages accessed while visiting this Website. This web usage information is collected to help us manage and administer our Website, improve the content of our Website, to measure the effectiveness of our advertising, and customise and improve the Website user experience. Web analytic information is gathered using the following methods: (1) cookies, (2) web beacons (a.k.a. clear gifs), (3) conversion tracking, (4) third party ad serving mechanisms, and (5) general detection and use of your internet protocol (IP) address or domain name. We do not combine any web usage information with information collected offline or from other sources.

2. COOKIES

To make this site work properly, like most other websites, we sometimes place small data files called cookies on your device.

2.1 What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

2.2 How do we use cookies?

We use cookies to track new visitors to this site and to recognize past users so that we can customize and personalize content. These cookies are anonymous. They do not contain any personally identifiable information, and we cannot identify a user from his/her cookie.

2.3 Cookies strictly necessary for the website to function

These are cookies allowing us:
- To remember which site preferences you may have applied (ex: language selection)
- To keep your product selections within your list of favourites (or shopping bag on our E-Boutique) whilst you continue to navigate our website
- To provide you with services such as online chat (on our E-Boutique)

2.4 Analytics cookies

These are cookies allowing us to collect statistics, by gathering anonymous information on how you use our website. These statistics help us analyse and improve our website features, fix any error you may have encountered during your visit on our website, and ensure you the best browsing experience.

2.5 Third party cookies

These are cookies allowing us to collect anonymous information to evaluate how relevant are our ads and provide You with interest-based adverts on other websites (such as Facebook, the Google AdSense network, etc.).

3. MANAGING YOUR COOKIE PREFERENCES

If for any reason you do not want to take advantage of cookies, you can easily manage your cookie preferences by accessing your browser’s settings.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. Please visit aboutcookies.orgto find instructions on how to manage or disable cookies.

4. WEB BEACONS

Web pages on this site or e-mail messages you receive from us may contain a small graphic image called a web beacon (sometimes called a web bug or clear gif). Web beacons are typically very small (generally 1-by-1 pixel) and invisible to the user, however any electronic image viewed as part of a web page or e-mail message, including an advertisement or HTML content, can act as a web beacon. Web beacons are designed to allow us or a third party to collect certain information and monitor user activity on our site. Collected information can include the IP address of the computer that the web beacon is sent to, the URL of the page the web user comes from, and the time the web beacon is activated (such as when you view the web page, advertisement, or e-mail that contains the web beacon). No personal information is obtained from this tracking, rather just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.

4. CONVERSION TRACKING

Search engines offer a feature called “conversion tracking” which is a way to track clicks to sales from either search results or ads on search engines. Using either web beacons or visible images, depending upon the search engine, the search engine notes and saves information in a cookie with non-personal information such as time of day, browser type, browser language, and IP address with each query. Information is gathered in the aggregate, without unique personal data. Conversion tracking allows the search engine company and Chopard to track clicks to sales, including the number of clicks (“visits”) it takes before a purchase is made and permits us to measure the effectiveness of our search engine participation.

The website www.chopard.com ("Website") is operated on behalf of Chopard (Great Britain) Limited, a company incorporated in England and Wales under company number 02158569 with its registered office at 28 Welbeck Street, London W1G 8EW. Telephone number: +44 (0) 20 7467 4200, fax number: +44 (0) 20 7467 4291. Whenever we refer to "Chopard", “we” or "us" in these terms of use or elsewhere in this Website, we are referring to Chopard (Great Britain) Limited.  Chopard (Great Britain) Limited is a subsidiary of Le Petit Fils de L.U. Chopard & Cie SA, a Swiss company.

These terms of use will govern your use of this Website. This Website is available for your use only on the condition that you agree to these terms of use. YOU SHOULD CAREFULLY READ THESE TERMS OF USE BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU SHOULD IMMEDIATELY EXIT THIS WEBSITE.

By using this Website, you confirm that you accept these terms of use and agree to comply with them.

Other important documents
Our Privacy Policy sets out how we will use your personal data. If you purchase any goods from this Website, our Terms and Conditions of Sale will apply to your purchase. You should carefully read these documents as they include important terms which apply to you.

Changes to these terms of use
Chopard may change these terms of use from time to time. You agree that your use of this Website is subject to the terms of use posted on this Website at the time of your visit.  We encourage you to visit this Website from time to time to review the current version of these terms of use.

Ownership of this Website
All materials on this Website, and the Website itself, are protected by copyrights, trademarks and/or other intellectual property rights.  These materials are owned by Le Petit Fils de L.U. Chopard & Cie SA or its subsidiaries or affiliates, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Website, as well as the software used in the design and development of the Website. All rights are reserved, worldwide.

The name and mark 'Chopard', the 'Chopard' logos and all other Chopard-related marks depicted in this Website, whether registered or unregistered, are trademarks or service marks of Le Petit Fils de L.U. Chopard & Cie SA and its subsidiaries or affiliates in the United Kingdom, the United States and other countries.
Except as expressly stated in these terms of use, nothing on this Website shall be construed as conferring any license or right under any patent, copyright, trademark or other intellectual property of Chopard, Le Petit Fils de L.U. Chopard & Cie SA, or any of their subsidiaries or affiliates.

Your right to use this Website
This Website is protected by the laws of England and international law, including copyright and trademark laws. Chopard grants to you a limited personal, non-transferable, non-sublicensable, revocable, worldwide license to access and make personal, non-commercial use of this Website and the content on it. You may view, copy, print, and distribute reasonable quantities of material from this Website, as long as the material is used by you for information only and the material is used only for non-commercial purposes. Chopard reserves any rights not expressly granted by these terms of use.

Restrictions on use
You may not modify, alter, or frame the materials on this Website that are viewed, downloaded, or otherwise accessed by you. Your license does not include: any right of resale or of commercial use of this Website or its contents; any derivative use of this Website or its contents; or any use of data mining, robots, or similar data-gathering and extraction tools in connection with this Website. You may not remove or alter any proprietary notices, including copyright notices, contained on any downloadable materials, and you must comply with any applicable end-user license agreements. You may not input or upload onto this Website any information or computer code that is intended to, or is likely to, damage, interfere with, alter, intercept, or expropriate any system, this Website or its contents, or that infringes upon any intellectual property rights of Chopard or any third party. Inappropriate and unauthorised inputs and uploads include Trojan horses, worms, time bombs, cancelbots and other unauthorised computer programming routines. You are also prohibited from posting or transmitting any unlawful, threatening, obscene, libellous, or otherwise offensive material, or engaging in any kind of harassment activity via this Website or any website linked to it.
Chopard prohibits caching of any portion of this Website and any unauthorised links to this Website and unauthorised framing of it. Chopard reserves the right to disable any unauthorised links or frames.

No representations or warranties
The content on this Website is for information only and should not be relied upon.  Chopard does not represent or warrant that the information contained in this Website is accurate, complete or up-to-date, that this Website is free of defects or that any defects will be remedied.
This Website is directed to people residing in the United Kingdom. Chopard makes no representations or warranties that materials on this Website are appropriate or available for use in other locations, and accessing them from territories where their content is illegal is prohibited.
TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO THIS WEBSITE OR ANY CONTENT ON IT, WHETHER EXPRESS OR IMPLIED.

Limitation of liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
TO THE EXTENT PERMITTED BY LAW, CHOPARD SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH MAY ARISE, DIRECTLY OR INDIRECTLY, FROM ACCESS TO THIS WEBSITE, FROM THE USE OF IT, FROM THE INABILITY TO USE IT, THROUGH THE DOWNLOADING OF ANY CONTENT (INCLUDING, WITHOUT LIMITATION, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THIS WEBSITE) OR IN CONNECTION WITH ANY VIRUSES, BUGS, ACTION, OR INACTION OF ANY COMPUTER SYSTEM, TELEPHONE LINE, HARDWARE, SOFTWARE OR PROGRAM MALFUNCTION, OR ANY OTHER ERROR, FAILURE, OR DELAY IN DATA TRANSMISSION OR NETWORK CONNECTION, EVEN IF ADVISED OF THE POSSIBILITY OF THAT DAMAGE.
To the extent permitted by law, Chopard shall have no liability for the deletion of any communications or information collected, maintained, or transmitted by this Website or the failure to store any information, including personalized settings. Chopard shall have no liability with respect to any information posted by users on chat rooms, bulletin boards, or other user forums.

User submissions
Any comments, suggestions, testimonials, endorsements, ideas, or similar material disclosed, submitted or posted by you on this Website or in connection with it will be considered non-confidential, non-proprietary and not personal either to you or to anyone else. By disclosing, posting, or submitting any such material, you grant to Chopard and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, edit, publish, translate, rework, distribute, and display that material without compensation or acknowledgment of source.

Links to other websites
Although this Website may contain links to other Websites, Chopard has no control over those linked Websites. You acknowledge and agree that Chopard is not responsible for the availability of those linked Websites or their content. Chopard provides links as a convenience and does not endorse the proprietors or content of any linked Websites, including any linked Website of any company related to Chopard, in control of it, or under common control with it.

Governing law
These terms of use, their subject matter and formation, are governed by English law.

Contact us

You may contact us at the postal address and telephone number set out at the top of these terms of use. You may also contact us by e-mail at “CONTACT US”.

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