Customer service

For 150 years, Chopard has offered luxury watch and jewellery creations of exceptional quality. Determined to perpetuate this tradition and these skills, the Maison also provides a customer service worthy of its ambitions through a worldwide network of official retailers and service centres. Services and repairs are performed by specialised watchmakers, jewellers and polishers capable of working both on contemporary and historical models.


As part of its ongoing commitment to outstanding customer service, Chopard inaugurated a service center in September 2013 in Miami. The state-of-the-art facility will enable Chopard to further enhance its outstanding customer service by reducing turnaround times for maintenance and repairs and offering expanded services.


The 11,000-square-foot facility features the latest and most superior technologies, ergonomic design, modern production workflow and best practices for maximising efficiency. It is compliant with the Responsible Jewellery Council, a standard-setting and certification organisation. A dedicated quality control area, including the most advanced automatic winding and generation timing machines, will support all of the repairs.

Service Watches

The movement of a Chopard watch deserves particular care. In order to guarantee its performance, it must be serviced regularly by an official Chopard service centre. We kindly recommend having the water-resistance of a Chopard watch tested once a year or before engaging in any prolonged aquatic activity. Chopard offers two types of services for watches: a maintenance service and a full service:

- Checking the movement and the watch functions in order to certify that the movement will perform as required.

- Cleaning and lubricating the escapement and the balance wheel in order to preserve the amplitude and the daily rate of the movement (mechanical).

- Replacing the battery, the source of energy of the movement (quartz).

- Adjusting the daily rate of the movement using a state-of-the-art device to simulate real-life wearing conditions.

- Cleaning the case, the metal bracelet and the buckle, using an ultrasonic device to remove dirt and grease, which are often unreachable with a standard brush.

- For the Happy Diamonds and Happy Sport watch series, the moving diamonds will be cleaned so as to restore their original appearance.

- Replacing all the gaskets and checking the water-resistance of the watch to ensure that no water or dust can enter it and thereby damage the mechanism or even stop the movement (for water-resistant watches only).

- Final quality check. Every function of the watch movement, as well as the appearance of the case or bracelet, will be verified to ensure compliance with the appropriate technical and esthetic characteristics.

- Movement overhaul, involving dismantling, cleaning and lubricating it so as to restore its original rate performances.

- Checking the movement and the watch functions in order to certify that the movement will perform as required.

- Repairing or replacing worn-out movement components in order to extend its durability.

- Cleaning and lubricating the escapement and the balance wheel in order to preserve the amplitude and the daily rate of the movement (mechanical).

- Replacing the battery, the source of energy of the movement (quartz).

- Adjusting the daily rate of the movement using a state-of-the-art device to simulate real-life wearing conditions.

- Cleaning the case, the metal bracelet and the buckle, using an ultrasonic device to remove dirt and grease, which are often unreachable with a standard brush.

- For the Happy Diamonds and Happy Sport watch series, the moving diamonds will be cleaned so as to restore their original appearance.

- Replacing all the gaskets and checking the water-resistance of the watch to ensure that no water or dust can enter it and thereby damage the mechanism or even stop the movement (for water-resistant watches only).

- Final quality check. Every function of the watch movement, as well as the appearance of the case or bracelet, will be verified to ensure compliance with the appropriate technical and esthetic characteristics.

To prevent any risk of deterioration and to preserve the radiance or your jewellery, avoid contact with fragrances and immersion in water. Chopard offers the following services for jewellery: cleaning, polishing and size alterations.

Tips on caring for your product


Warranty


Chopard luxury watches are meticulously crafted in our workshops and have undergone numerous stringent quality controls. Like any precision instruments, they require regular maintenance (cleaning, inspection of their regularity and verification of their water-resistance). Any servicing, restoration of the movement or checks must be performed exclusively by an official Chopard service centre. Each Chopard watch is identified by a series number recorded in our archives. Your Chopard watch is warranted for a period of (2) years from the date of original purchase from an authorised Chopard dealer against any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

Chopard jewellery models are crafted with great care in our workshops and subjected to a series of rigorous tests. Your Chopard jewellery is warranted for a period of (2) years from the date of original purchase from an authorised Chopard dealer against any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

Extend the International Warranty for your Chopard watch and jewellery.

Upon registration of your Chopard watch or jewellery on our dedicated online platform, the duration of the original International Warranty will be extended to five years. Furthermore, you will receive personalised maintenance advice and communications related to your Chopard watch or jewellery.

Only Chopard watches and jewellery purchased after 01.07.2020 and that are still covered by the original International warranty at the time of the online registration are eligible for the warranty extension.

Find a customer service center


We invite you to bring your Chopard product to your nearest Chopard official point of sale. All are, without exception, requested to take care of your item, or send or bring it to its nearest Official Chopard Service Centre. Upon reception of the item in one of our Official Chopard Service Centres, the estimate (if required) will be delivered to the client within 24 to 48 hours. Once approved (if required), the average service completion delivery turnaround time will be around 10 to 20 calendar days.

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