Customer service

For 150 years, Chopard has offered luxury watch and jewellery creations of exceptional quality. Determined to perpetuate this tradition and these skills, the Maison also provides a customer service worthy of its ambitions through a worldwide network of official retailers and service centres. Services and repairs are performed by specialised watchmakers, jewellers and polishers capable of working both on contemporary and historical models.

As part of its ongoing commitment to outstanding customer service, Chopard inaugurated a service center in September 2013 in Miami. The state-of-the-art facility will enable Chopard to further enhance its outstanding customer service by reducing turnaround times for maintenance and repairs and offering expanded services.

The 11,000-square-foot facility features the latest and most superior technologies, ergonomic design, modern production workflow and best practices for maximising efficiency. It is compliant with the Responsible Jewellery Council, a standard-setting and certification organisation. A dedicated quality control area, including the most advanced automatic winding and generation timing machines, will support all of the repairs.