Terms of Sale

To place an Order, you must fill in all required information and click the "Pay and Place Order" button (or the button that displays similar verbiage) on checkout. You agree to always provide valid, current and true information about yourself. Please review your details and the Order details carefully, our checkout process allows you to identify and correct any input errors before submission of the Order.

You confirm that you are purchasing the Products for your personal use and not to resell, distribute or any other commercial purpose. You also confirm that you are of legal age and mental capacity to enter into an agreement where you live.

The checkout displays the Products, their prices, delivery/shipping costs (if any), and applicable import duties, taxes and charges which may be imposed in relation to the clearance of the Order into the delivery destination (collectively, “Duties & Taxes”). Duties & Taxes amounts may not always be available for pre-payment, so please check Section 3 below for more information.

We offer you the option to purchase the Product in your local or chosen currency. Please note that due to exchange rate fluctuation, prices may change from time to time, however the total Order amount as presented on checkout when completing your Order will not be affected by such exchange rate fluctuation. The Webstore displays Product images and characteristics. Minor visual differences may occur between displayed images and the received Products (e.g., in color, texture etc.). Dimensions may vary slightly.

The checkout page will present the relevant payment options which are available to you, based on your location. Global-e, acting as the merchant of record, will use one of its third-party payment processors (including, as needed, their tools, technology or services) to process the payment. Depending on your location, payment may be made to one of our intra-group affiliates (listed <<<here>>>). and such payment will be deemed a payment to us.

The information contained in these Terms, and the data presented on the Webstore and checkout, serves only as an “invitation to offer”, and no commitment to sell or provide the Products is made until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation").

Orders may be subject to fraud checks and other mandated regulatory checks, such as 'denied parties screening', or any other case of suspicion that the identity, address, email, or payment information provided were used fraudulently or in an unauthorized manner. In some cases, we may require you to provide additional verifications and information as a pre-condition to Order Confirmation/fulfilment.

Your Order may be declined or cancelled, in whole or in part, before or after Order Confirmation, at our sole discretion, for reasons such as (but are not limited to): failed fraud or regulatory checks; suspected bad faith/ abnormal orders; non-consumer orders; unverifiable payment details, or Product unavailability. Certain Products may be subject to quantity limit per-order, address, or other criteria, and may be declined accordingly. If fulfilment cannot be completed, you will be notified and refunded promptly.

An Order may also be declined or cancelled in case of actual or suspected error, whether by us, you, or any third party This may occur where there is a clear or obvious mistake affecting key transaction terms(such as price, description, availability, or quantity) making it unreasonable or unlawful to proceed with the Order for example, as unusual low price of an item that is typically priced significantly higher, absent of a legitimate sale or promotion. This also extends if the error was exploited to purchase unusual quantity of items. In such cases, we are not obligated to process or fulfil the Order.

Whenever an Order is cancelled or declined, you will be refunded pursuant to these Terms, provided that your payment was processed successfully. We are not obligated to provide a specific reason for declining or cancelling any Order Unless otherwise mandated by applicable law.

• If you used a payment method that supports pre-authorization (e.g. most credit cards), the payment amount will first be authorised and will be captured (charged) at the latest on Product dispatch. Other methods (such as PayPal or other e-wallets) are likely to be charged immediately upon Order Confirmation. In any case, the full amount of your Order will be charged even if the shipment is split, or for pre-orders. The Order will appear on your transaction statement as a transaction placed with "Global-e//Brand name" (or substantially similar language). We prioritize transparent communication and fair treatment in all payment-related matters. Some payment methods may offer or support different timing than as described above, and that will not be in our control.
• Your bank, card issuer, or chosen payment method may impose additional charges, fees, or surcharges (such as foreign transaction/ cross border fees or such other fees), determined by your relationship with such financial institution and their policies. Global-e will not liable for, and may not have knowledge or control over, such charges. Please check your terms of service with such financial institutions for more details.
• Global-e takes your payment security seriously and is committed to safeguarding your payment details by implementing strong security measures. Whilst we strive to maintain the highest levels of protection, please be aware that neither Global-e nor the Brand can be held liable for loss you may suffer as a consequence of a third party accessing your payment or account credentials.
• special terms pertaining to specific payment methods:

Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found herehttps://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data.

Cash on Delivery (“COD”) may be available in some destinations. Amounts payable through COD may be limited due to requirements of applicable laws, carriers or Brand policies. The Products will only be handed to you subject to and after you have signed the delivery note and paid the full Order amount.

• You may have the option to pre-pay Duties & Taxes as part of checkout. If Duties & Taxes were included in the Product price it will be clearly indicated during checkout. These options may not be available for all Products or all destinations.
• When pre-payment of Duties & Taxes is available, the Duties & Taxes amounts are calculated for each individual Order. If paid, those will be remitted to the relevant authorities on your behalf. Duties & Taxes cannot be split or combined across multiple Orders. If you make separate purchases for the same destination, you may incur additional taxes or duties upon arrival, which will be your responsibility. Neither Global-e nor the Brand will be liable for these extra charges.
• If Duties & Taxes were not pre-paid on checkout, you will be responsible for paying all applicable amounts directly to the relevant authorities. If you did not pre-pay Duties & Taxes on checkout, please note that any Duties & Taxes amount which may have been shown at checkout was only an estimate, and the actual charges you incur in connection with the clearance into your destination may be higher. If you subsequently fail to pay the Duties & Taxes when required or refused to accept a Product without following the proper cancellation procedure under these Terms, you may face additional charges. These charges could include return costs and charges, loss of your original delivery costs, and other direct or indirect costs resulting from these actions. Global-e and the Brand will have no responsibility or liability in connection with these charges. Should you fail to pay such amounts, and as a result any liability falls on us, the carrier, or the Brand, we may deduct these amounts from any future refunds or claims you make.
• Except as required by applicable law and unless explicitly stated otherwise in Annex I below, any Duties & Taxes paid by you in connection with your Order will not be refunded by us except where such were included in the Product price. You may be eligible, and in such case solely responsible, to file a drawback claim with the relevant governmental authority.

• The contract for the sale of Products comes into effect only upon Order Confirmation and is concluded in the dispatch country (where the Products are shipped from). The title to the Products ordered transfers from Global-e to you before import and risk transfers to you upon delivery at the address specified in your Order. If you did not pre-pay Duties & Taxes, the transfer point will be at the port of entry in the import destination.
• You are the 'importer of record' of the Product. we (or our agent) only facilitate the importation on your behalf, acting as your agent. In some cases, we may act as the 'declarant' solely to facilitate the customs clearance (however this does not change your status as importer).
• Before ordering, check the standards for using the product in your destination. Products ordered for destinations with different standards cannot be returned for this reason, and no liability will be assumed in any circumstances which may arise from purchasing Product without the correct standards for your destination. You are responsible for ensuring the Product can be lawfully imported into your destination. you must comply with all applicable laws, regulations, certifications, and rules of the import destination.
• Please note that the Product and its documentation (e.g. packaging, manuals, care labels, instructions, safety warnings) may not be in your language. Manufacturer's services or parts may not be available in your location. Powered products may not match your destination's standards, regulations or specifications . Please ensure suitability of the Product for your needs prior to placing an Order, including ensuring safe access to your delivery address.
• Global-e may use customs brokers or fiscal representatives for the purposes of clearing products into your destination on your behalf. For such purpose, Global-e or its affiliates may also serve as a ‘customs declarant’ in their own name, acting on your behalf. By agreeing to these Terms, you consent and authorize us and such parties to act on your behalf (as an agent, declarant or otherwise) to: (a) transact with relevant authorities, (b) complete, submit and execute related documents for the import and clearance of Products, (c) facilitate payment of Duties & Taxes and customs clearance; and (d) if applicable, return such Products (subject to these Terms).
• For clarity, any purchase of Products under a tax exemption (i.e. by submitting your VAT number) will still be classified by Global-e as a personal import transaction. You hereby agree and acknowledge that the Products you purchased under such exemption are for your own use and not for resale.

• Your Order's delivery and fulfilment are handled by service providers, selected and managed by us or the Brand. Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such constraints on the Webstore or during checkout, and you should not be able to complete an Order containing such limitations. We reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered, even after Order Confirmation.
• Delivery dates provided during checkout (or on the Webstore) are typically estimates, unless explicitly stated otherwise. Your Order will be delivered by the latest date specified at checkout based on your selected delivery method, or if no date is specified, within 30 days of Order Confirmation, barring exceptional circumstances (like pre-orders). Please note that delivery capabilities and timing depend on your address and chosen delivery method. Different parts of your Order may arrive on separate dates.
• If you receive a notification of attempted delivery, it is your responsibility to contact the Fulfilment Provider using the provided details to arrange re-delivery. Efforts will be made to deliver your Product according to the Order details.
• Delivery is considered complete when the Product reaches the address you specified in the Order. In cases where you failed to pay Duties & Taxes (which were not pre-paid on checkout), delivery will be considered complete on arrival of the Product to the port of entry of the destination country.

• DIGITAL GOODS
• This Section applies to any purchase of a Product which is a Digital Goods Product (as defined below), and will govern with respect to such purchases in the event of any conflict between this Section and other provisions of these Terms.

"Digital Goods Product" means a digital formatted Product (rather than a physical object), such as software, e-books, digital files, 3D models, audio and video files, online courses, and other forms of digital content available for purchase through the Webstore’s checkout.

• All Digital Goods Products are protected under applicable intellectual property, copyright, and trademark laws. The contract for the sale of Digital Goods Products comes into effect only upon Order Confirmation and is concluded in the country where you reside. Upon purchasing Digital Goods Products, consumers are granted a license to use them strictly in accordance with the Brand's licensing terms, which are incorporated herein by reference. The Digital Goods Product delivery, access granting, use terms, or operation support (as and if applicable) will be conducted by the Brand in accordance with its licensing terms. Unless otherwise specified, this license is limited, non-exclusive, non-transferable, non-sublicensable, does not confer ownership of the Digital Goods Products, and is intended solely for personal use.
• Subject to the consumer's rights under applicable law, Digital Goods Products are provided "as-is" without any warranties of any kind, either express or implied, including any warranty that the Digital Goods Products will meet your requirements, be error-free, or be available without interruption.
• All sales of Digital Goods Products are final unless explicitly specified otherwise by applicable law or Brand’s policy. Furthermore, if a cooling-off withdrawal period applies, please be aware that once you download or access the Digital Goods Products, the right to withdraw is forfeited.

• PERSONALIZED PRODUCTS
• This Section applies to any purchase of a Product which is Personalized and custom-made Product, and will govern with respect to such purchases in the event of any conflict between this Section and other provisions of these Terms. Personalized and custom-made Products are made specifically for you based on the details you provide. Please ensure all customization details are accurate when placing your order. Personalized Products are non-returnable and non-refundable, unless faulty or damaged upon receipt. Once Order Confirmation is sent, you cannot change or cancel your Order. We reserve the right to refuse personalized orders at our discretion. In cases of inappropriate use of this service, your order will be cancelled and fully refunded or sent without personalization.

• The Brand may offer opportunities to participate in limited-time/quantity campaigns, competitions, raffles, product drops or similar offerings for the purchase of Products from us (each a “Campaign”). These Campaigns may be available through the Webstore, mobile apps, or other third-party platforms (Campaign Platforms). Campaign purchased Products may be subject to specific terms and conditions (“Campaign Rules”) in addition to these Terms. These Campaign Rules, if applicable, will be made available on the relevant Campaign Platform.
• By participating in a Campaign, you agree to be bound by both these Terms and the Campaign Rules, including any specific provisions regarding returns, refunds, and cancellations. In case of any conflict between these Terms and the Campaign Rules, the Campaign Rules will prevail.
• If you are announced as a Campaign winner (as determined and notified by the Brand according to the Campaign Rules), Global-e will automatically process your Order using the payment, billing, and shipping details you provided during registration. By participating, you confirm the accuracy of these details.

• This returns policy is in addition to, and does not affect, the separate legal cancellation right which is available only to EEA Consumers and withdrawal right which is available to UK Consumers, in some circumstances as explained below. For special provisions regarding Consumer Withdrawal Rights (European Economic Area only) or Consumer Cancellation Rights (UK only) – please refer to Annex 1 below.
• This returns policy does not apply to faulty Products or other excluded items detailed in Section 9 or the Brand’s policy. Please check the Brand's policy on the Webstore for any additional limitations.
• Return requests must be made within 30 days of the Order placing date, unless otherwise stated in the Brand's policy or required by applicable and explicitly prevailing consumer law. To return eligible Products, please follow the below instructions:
• use the returns portal or Brand's customer support to inform us of your intent to return the Product. Link to the portal will be available on the Webstore or provided in the transactional emails (referred to as an Online Support link).
• follow the return instructions and provide the required information (e.g. proof of purchase, Order identification number and the email address used for the Order), indicate the returned items and the quantity thereof, and select the applicable return method (selection options may not always be available). You will receive a Return Product Authorization (RMA) number, and if available, return shipment label. Please send back the items promptly, and in any event within 14 days of communicating your cancellation. Unless otherwise explicitly stated in the Brand’s policy, items must be returned in new, unused condition, with all original packaging, labels, accessories, and documents intact. Returns are subject to quality control. Refunds may be refused or the Product devaluation will be deducted from the refund amount if the returned items do not meet standards.
• when a refund is approved you will be reimbursed for the returned Products price. Original delivery costs will not be reimbursed unless explicitly stated otherwise in the Brand’s policy or if required by applicable law (e.g. for faulty products or in case of return pursuant to the cooling off right as set forth in Annex I, to the extent applicable). Costs incurred for returning items will not be reimbursed unless explicitly stated otherwise in the Brand’s policy. In some destinations return shipping costs may be pre-paid, if such option is available to you it will be explicitly stated in the returns portal. Duties & Taxes are typically non-refundable, for further information please see clause 3.5 above.
• You retain sole responsibility for any loss or damage to the returned items until they are received in the returns facility. You should therefore consider using a tracked courier service and ensure adequate insurance for returned items.
• Reimbursement will typically be made through your original payment method, except for COD (cash on delivery) purchases (if available), where refunds will be processed through your bank or PayPal accounts.

The separate legal cancellation rights for EEA Consumers and withdrawal rights for UK Consumers are not generally affected by the policy in this Section. For further details, see Annex I.

TO THE FULLEST EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, CERTAIN TYPES OF PRODUCT ARE NOT ELIGIBLE FOR CANCELLATION, WITHDRAW OR RETURNS, INCLUDING THE FOLLOWING: FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY), COLLECTIBLES, MYSTERY BOXES, SWIM WEAR OR OTHER PRODUCT WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY. ADDITIONALLY, THERE IS NO RIGHT TO CANCEL, WITHDRAW FROM OR TO RETURN A PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED, UNLESS THERE IS A MANUFACTURING ERROR OR PRODUCT DEFECT. WE RESERVE THE RIGHT TO REFUSE PERSONALISED ORDERS AT OUR DISCRETION. IN THE CASE OF INAPPROPRIATE USE OF THIS SERVICE, YOUR ORDER WILL BE CANCELLED AND FULLY REFUNDED OR SENT WITHOUT PERSONALISATION.

Only the buyer will be entitled to any rights of return, cancellation or withdrawal (as applicable) and a refund of applicable monies. In no event will a person who has received the Order as a gift be entitled to receive a refund.

This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.

• If you receive a damaged or faulty Product, or if it develops a fault, you may have legal remedies available under applicable law, depending on when you notify the Brand of such faults. To report an issue, inform the Brand as soon as possible, preferably in writing, indicating your name, email address, delivery address, and order number or reference. This process does not affect your legal rights under applicable law.
• Warranty validity may vary by destination. Some locations may offer only limited warranty coverage. when valid, the warranty period is specified in the product description. Consumers in certain jurisdictions may have additional legal rights under local legislation governing consumer goods sales, including laws implementing the EU directive 2019/771. These rights are not affected by this limited warranty.
• Defects, faults or damage caused by accidents, the user, improper use, or normal wear and tear are not covered by the warranty.

• Certain liabilities cannot be excluded under applicable law, particularly those related to personal injury, death, or fraud. These Terms do not affect your legal rights under applicable and explicitly prevailing consumer legislation, including those relating to faulty products.
• Subject to these exceptions, in no event will Global-e or the Brand have any liability for any losses, any consequential, indirect, incidental, special, exemplary, or punitive damages whether arising out of breach of contract, tort (including negligence) or otherwise, howsoever caused including arising directly or indirectly from or in connection with these terms. Any liability, if so exists, shall not exceed the purchase price of the relevant product and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted. The liability of Global-e and Brand to you for loss or damage of any kind arising out of these terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
• Global-e and the Brand are not responsible for any loss or damages caused by unauthorized use of your payment card on the checkout, and Global-e and the Brand are not responsible for notifying your card issuer or any law enforcement authority in these instances.
• Global-e and the Brand will not be liable for any failure or delay in the performance of their obligations hereunder, and not be deemed to be in breach of the Terms, and will be allowed to cease performing, for so long as, and if such cessation, failure or delay directly results from an event beyond reasonable control that affects the ability to perform any obligation hereunder, including, any delay or stoppage due to strikes, lockdowns, labor disputes, acts of God, civil commotions, fire or other casualty, governmental act, action or inaction, actions or inactions of customs clearance, closure or decision of governmental offices, or other official actions, internet or other infrastructure failures, acts of war, terror or terrorism, or industry-wide disruption in the supply chain.
• You must allow reasonable opportunity to remedy any matter before incurring costs to remedy it yourself.
• We cannot guarantee uninterrupted or error-free operation of the Webstore or checkout. We reserve the right to suspend these services without notice for repair, maintenance, improvement or technical reasons.

The checkout is intended solely for your personal, non-commercial use. Any other use of the checkout's material and content is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the checkout's content. Furthermore, you agree not to assist or facilitate any third party in doing so.

These Terms are governed by the laws of England and Wales.

When a specific applicable law (namely specific consumer laws in your country), explicitly prevails the laws of England and Wales, then with respect to the prevailing subject matter, the governing law of such matter will be that specific law.

If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms.

You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.

To the fullest extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of London, United Kingdome

• If you have any questions or complaints about Global-e, these Terms or the checkout, please contact us at service@Global-e.com or at our applicable trading address of the applicable Global-e Contracting Party.Communications will be in English and made electronically. For questions or complaints regarding your Order, please approach the Brand directly(a link will be made available on the Webstore or in your transactional emails), if you have any questions regarding Global-e, please contact us <<here>> https://service.global-e.com/or our applicable trading address.
• Global-e operates according to its Code of Conduct and Modern Slavery Policy (available <<here>>)).
• Failure to enforce any right does not waive future enforcement. Headings are for information only and not binding. We may assign these Terms, or any part thereof, without your consent, but your rights and obligations remain unaffected. Non-parties cannot enforce these Terms unless expressly stated otherwise.
• Without prejudice to any provision in the respective Privacy Policy, Global-e and the Brand reserve the right to access, read, preserve, disclose and use information related to Orders and checkout use as Global-e reasonably believes is necessary for legal compliance, Terms enforcement, addressing technical issues, responding to support requests, or protecting rights and safety. The Webstore and checkout may link to third-party services/websites not controlled by Global-e. We are not responsible for their content or practices. You are solely responsible for using these third-party services and release Global-e from related liability. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party services/websites that you may choose to visit.
• Global-e may modify these Terms at any time, with changes effective upon posting. Your continued use indicates agreement, but changes will not affect existing Orders. These Terms constitute the entire agreement regarding Orders. If any provision is deemed invalid or unenforceable, it will be enforced to the greatest extent permitted by law, and the parties agree to its substitution by a lawful provision that gives effect to the original intent of the parties as closely as possible. The remaining provisions will remain in full force and effect.

1. EUROPEAN ECONOMIC AREA (EEA)

1. CONSUMER WITHDRAWAL RIGHTS

As a consumer residing in the EEA, you have a right to cancel your Order and withdraw from this contract without giving any reason, pursuant to the terms set forth below. This right exists independently of any other returns policy or right under these Terms.

Instructions for Withdrawal:

The withdrawal period expires 14 days after the delivery date of the Product.

To exercise the right to withdraw you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:

• Informing about your decision to withdraw from the Order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days of placing the Order).
• You should inform us of your intent to withdraw through the methods stated in the refund instructions above (i.e. through the returns portal or if links thereto are not available, by contacting the Brand customer support). however, you may also inform us by using the model withdrawal/cancellation form attached to these terms available <<here>>, but it is not obligatory to use this form.
• You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical Webstore. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
• Original delivery costs you paid in connection with the Order will be reimbursable or refundable (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). If you return only part of your order, the delivery fee will still apply and will not be refunded.

Refund will be made not later than 14 days from the time we received your cancellation request, however if a supplied Product has not been received back from you during such time period, Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.

Please see Sections 9 and 6 above for limitations on this withdrawal right.

• Additional specific terms for consumers in the specified member states:
• For consumers in the EU
• You may use the European Commission platform for online dispute resolution (ODR) (For information about alternative dispute resolution which may be of interest, please refer to http://ec.europa.eu/consumers/odr/) or such other institution to which you may have a legal right to use under applicable law.
• you may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.
• For consumers in Denmark
• You may file a complaint with "Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg" via Klageportalen - Nævnenes Hus (naevneneshus.dk).
• Danish consumers can use the EU Commission's online complaint form at Onlinetvistbilæggelse | Europa-Kommissionen
• the limitation of liability under these Terms will not apply in the event of claims arising out of gross negligence or wilful misconduct
• For consumers in France
• If the Global-e Contracting Party is an entity incorporated in the EU or if you are otherwise entitled, you may have a right to invoke the legal warranty of conformity (article L217-4 and seq. of the French consumer Code) within a period of two (2) years from the delivery of the Products, without having to prove that the defect existed before the delivery. You may be able to benefit from the following options depending on what is possible and subject to the cost conditions provided for in Article L217-9 of the Consumer Code: (i) the replacement of the Products by an identical product or of equivalent quality and price, depending on available stocks; or (ii) the repair of the Products. If these two solutions are impossible to implement within thirty (30) days following your request according to the conditions provided for in Articles L217-9 and L217-10 of the French Consumer Code, we will issue a full refund (purchase price and possible delivery costs), against return of the Products. The cost of returning the Products, the cost of repairing it or of delivering another Products will be borne by us. You may also have the right to invoke the legal warranty against the hidden defects provided in articles 1641 to 1649 of the French Civil Code or any other contractual or extra-contractual action (tort) which is recognized by the law. In such a case, the consumer can choose between the termination of the sale or claim a reduction of the price pursuant to Article 1644 of the Civil Code. Pursuant to article 1648 paragraph 1 of the Civil Code, the action resulting from latent defects must be filed within two (2) years of the discovery of the defect.
• For consumers in Germany,
• The statutory warranty rights apply with respect to Products that is not free of legal and/or material defects.
• For consumers in Italy
• If the Global-e Contracting Party is an entity incorporated in the EU or if you are otherwise entitled, you may have a right to invoke the legal warranty of conformity (the "Legal Guarantee") provided for in Articles 128 et seq. of Italian Legislative Decree No. 206 of December 6, 2005 (the "Consumer Code"). In particular, you may be entitled to make a claim under the warranty of conformity for any lack of conformity existing at the time of delivery of the Product, provided that the lack of conformity has become apparent within the term of 2 (two) years from delivery of the Product and was reported by you to customer support within such time frame. A claim hereunder must contain an accurate and complete description of the defects or faults complained of and photos of the product, highlighting the reported lack of conformity. If the reported defect exists, you will not be charged for the delivery costs of returning the defected Product. Wen returning the Product you must include the defect report form (duly completed) and attach the shipment labels and RMA number provided to you via e-mail to the returned package and any other document reasonably requested by us or the Brand. You may be able to benefit from the following options depending on what is possible and subject to conditions provided under applicable law: (i) repair of the faulty Product (ii) replacement of the faulty Product (iii) a reasonable reduction in price or (iv) termination of the sale contract. where it was verified that the reported lack of conformity does not exist or that there are no prerequisites for the applicability of the Legal Guarantee, the Legal Guarantee will not operate and all transportation costs - both those incurred by you to send the product to us and vice versa - will be borne by you.
• If the Global-e Contracting Party is an entity incorporated in the EU, the limitation of liability under these Terms will not apply in the event of claims arising out of gross negligence or wilful misconduct
• For consumers in Sweden
• you may use the alternative dispute resolution process provided by the ARN (www.arn.se).

2. AUSTRALIA

• All terms, conditions, warranties and representations that might otherwise be granted or implied by Australian law, are hereby expressly excluded, except for any liability that cannot be excluded, restricted or modified, or which cannot be excluded, restricted or modified except to a limited extent, as between the parties by law including liability under the Competition and Consumer Act 2010 (Cth). Nothing restricts you rights under the Australian Consumer Law, these rights include:
• If your Products fails to meet a consumer guarantee under the Australian Consumer Law, you will be entitled to a repair, replacement or refund depending on whether the defect is classified as a minor or major defect. A consumer guarantee under the Australian Consumer Law includes a guarantee that the product is of acceptable quality, matches the description provided in the Site, is fit for purpose and meets any extra promises made about performance, condition and quality.
• If the defect is considered a minor failure of the Product, your Product may be repaired, replaced or you will be refunded for your purchase, as elected by us or the Brand.
• If the defect is considered a major failure of the Products, you are entitled to reject the goods and choose a refund or replacement of the Product, or ask for compensation for any drop in value of the goods.
• The Clause captioned “DUTIES & TAXES”, including in relation to return costs and claiming back Import Charges in cases of returns or other eligible circumstances, is subject to your rights under the Australian Consumer Law (including in relation to return costs under the consumer guarantees).
• The final two paragraphs of the clause captioned “TITLE; RISK; IMPORTER OF RECORD” are subject to your rights under the Australian Consumer Law, including under the consumer guarantees.

3. BRAZIL

For Shoppers ordering from Brazil, please be advised that you are making an international purchase, which will be subject to a foreign exchange transaction processed by Dlocal Brasil Pagamento Limitada or Demerge Brasil Facilitadora de Pagamento Internacional, according to the terms and conditions available here: https://dlocal.com/legal/brazil/termos-and-conditions-for-accreditation-to-the-dLocal-system/. Upon completion of this purchase, you acknowledge and accept the above terms and conditions.

4. CANADA

‍For customers in Quebec, Canada, you may have a warranty available under Quebec law. For more information on this warranty, consult the Office de la protection du consommateur (www.opc.gouv.qc.ca).

5. JAPAN- Notification based on the Act on Specified Commercial Transactions

Distributor

For shoppers purchasing domestically in Japan, the Product is sold by Global-e Japan KK. (Global-e Japan 株式会社) registration number 0110-01-140960

Address: c/o Ark Outsourcing KK, 3-2-5-704, Ebisu, Shibuya-ku, Tokyo

Name of the Legal Representative: Shahar Chaim Tamari

For shoppers purchasing cross-border to Japan, please see details of the relevant Global-e Contracting Party by following this LINK.

Selling Price

Selling price will be displayed separately for each Product.

The displayed prices are exclusive of any consumption tax, unless otherwise is clearly indicated.

Delivery Fee

Delivery fee will be presented on checkout based on the level of service:

Express Courier Delivery

Standard Courier Delivery

Post

Product Delivery Time

The average delivery time is 8 business days (excluding Saturdays, Sundays and national holidays in Japan) after receipt of the payment for the Product, except if a force majeure event, an event beyond reasonable control or any unforeseeable circumstance occurs.

Payment Method

• Credit card: Visa, Mastercard, AMEX, JCB, Discover (the payment will be authorized right after order placement and will be effectively charged when dispatching the goods)
• Debit card: Visa electron (the payment will be authorized right after order placement and will be effectively charged when dispatching the goods)
• E-wallet: PayPal (the payment will be charged right after the order placement)
• Wire transfer (the order will be approved for processing right after the customer will transfer the order amount)

Time of payment

Payment will be processed once you receive an Order Confirmation, your credit card has been verified and the authorization to debit your card has been received.

Return

The Product purchased on the website may be returned within 30 days from the date on which the Product are delivered in accordance with the Return Policy available on the website.

6. UNITED KINGDOM (UK)

• CONSUMER CANCELATION RIGHTS

As a consumer residing in the UK, have a “cooling-off” right to cancel their Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.

Instructions for Cancelation:

The cancellation period will expire 14 days after the day of delivery.

To exercise the right to cancel you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:

• Informing about your decision to cancel the order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days as of date Order was placed).
• You should inform us of your intent to cancel through the methods stated in the refund instructions above (i.e. through the returns portal which is available on the Webstore or in the Online Support link which is in the Order Confirmation, or if such are not available by contacting the Brand customer support). however, you may also inform us by using the model withdrawal/cancellation form attached to these terms as available <<here>>, but it is not obligatory to use this form.
• You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical Webstore. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
• Original delivery costs you paid in connection with the Order will be reimbursable or refundable (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). If you return only part of your order, the delivery fee will still apply and will not be refunded.

Refund will be made not later than 14 days from the time we received your cancellation request, however if a supplied Product has not been received back from you during such time period, Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.

Please see Sections 9 and 6 above for limitations on this cancelation right.

• you may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.

7. UNITED STATES

If you are a resident of the United States, then you hereby agree that notwithstanding anything in these Terms to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.