Terms of Sale

1.1 The website www.chopard.com (the "Website") is operated on behalf of Chopard USA Ltd., a New York corporation and subsidiary of Le petit-fils de L.U. Chopard & Cie SA, a Swiss corporation, (“Chopard,” “we”, “us”, “our”). The following terms of sale (“Terms of Sale” or “Terms”), together with our Terms of Use and Privacy Policy, will govern your use of the Website and your purchase of Chopard products (the “Product(s)”) through our Website. You should carefully read these Terms of Sale before you order any Product(s) through our Website. Please understand that if you do not accept these Terms of Sale, you may not order any Product(s) from our Website.

1.2 Note that our Terms of Sale may override any rights you may have as a consumer, unless this is not permitted by law.

1.3 Chopard reserves the right to change these Terms of Sale from time to time. Each time you purchase Products from our Website, your purchase will be governed by the Terms posted on our Website at the time of your purchase. Please read our Terms of Sale carefully each time you purchase Products from our Website.

1.4 We only supply Products through our Website for personal use. That is, for yourself or as gifts. Therefore, Chopard may at its sole discretion, limit or cancel quantities of Products purchased per person, per household or per Order (as defined below). Further, you agree not to use any Products purchased through the Website for any resale purposes. Chopard may limit or prohibit Orders (as defined below) that, in our sole judgment, appear to be placed by dealers, resellers, distributors or any other unauthorized party. For inquiries about commercial sales, please Contact Us.

1.5 You are responsible for obeying all applicable local, state, federal, and international laws regarding any Product(s) you purchase through our Website. You represent that any Product(s) you order through our Website will be used only in a lawful manner.

2.1 To purchase Product(s) through the Website, you must be the age of majority in your jurisdiction . If you are located outside the United States, please visit the correct Chopard website for your location.

3.1 The Chopard Website provides you with information about and access to fine luxury goods – including watches, jewelry, leather goods, accessories, fragrances and more – for you to purchase. If you choose to purchase any Products or services made available to you through the Website (an “Order”), you may be asked to supply certain personal identifiable information relevant to the processing of your Order.

3.2 Use of your information

3.2.1 Chopard may need to collect (and otherwise process) personal identifiable data, such as your first and last name, email, payment card information, billing and shipping address and/or any gift recipient’s name and address (the « Personal Data ») when processing your Order (e.g. invoicing, shipping) in accordance with our contractual or legal requirements (especially accounting requirements).

3.2.2 We take reasonable and appropriate technical, organizational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorized access, disclosure, alteration and destruction. Nevertheless, even if we strive to protect your Personal Data as much as possible, no transmission system or data network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of the Personal Data you transmit on the Website when transferred through the Internet on unsecured networks. You therefore acknowledge that there are data security and privacy limitations inherent to the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Chopard cannot be guaranteed and we cannot be held liable.

3.2.3 Personal Data is stored in accordance with the legal deadlines for data retention, applicable to the United States. Chopard may share your Personal Data with third-party service providers for commercial or accounting support or with other third parties when required by law. Your Personal Data will not otherwise be passed on by Chopard for use by third parties in any form whatsoever, unless Chopard obtains your consent, is legally required to do so, such as to comply with law or a legal request such as a subpoena, to protect Chopard’s rights, property or interests, or in the event of a sale of assets or other corporate restructuring. We expect all third parties with whom we share your Personal Data to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Please be aware, however, that any third-party’s use of your Personal Data may also be governed by their respective privacy policies. Any transfer of Personal Data to a third country may only be executed with appropriate safeguards.

3.2.4 You may request access to your Personal Data, correction and updating of your Personal Data or address any question with regards to your Personal Data to Chopard through our “Contact Us” form or by writing to the Chopard Data Protection Office (rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland) or to our US Customer Service (75 Valencia Ave., Suite 1200, Coral Gables, FL 33134, USA). You also have the right to lodge any complaint that you may have against data protection and privacy practices at Chopard with a supervisory authority. At the group level, the company responsible for the processing and management of your Personal Data is Le petit-fils de L.U. Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Switzerland.

3.2.5 Subject to certain limits under California law, California residents may ask Chopard to provide them with (1) a list of certain categories of personal information Chopard has disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties. To make this request, California residents may contact Chopard at the following address: Chopard Customer Service, 75 Valencia Ave., Suite 1200, Coral Gables, FL 33134, USA.

3.2.6 For further information regarding the Chopard overall privacy policy and related practices, we invite you to view our Privacy Policy.

3.2.7 Your payment card information is transferred to and processed by a third-party payment service provider. Additionally, we or third-party service providers we work with, may process the Personal Data you provide, as well as collect and process information about your computer or access device, to mitigate risk and help prevent fraud. All processing of your payment card information is performed on a server that uses industry-standard encryption technology to protect your payment card information from being read by unauthorized third parties.

3.3 The Online Store of our Website will guide you through the steps you need to take to place an Order with us.

3.4 For each Product selected for purchase on the Website, an Order summary page will automatically generate, featuring a photo of the selected Product, a short description and the reference number. It will also show all Products selected for purchase, each Product’s unit price and the total price of the Order (subject to applicable sales tax). It is your responsibility to check that this information accurately reflects your selection before submission of the Order.

3.5 Upon submission, your Order will be forwarded to Chopard for review and processing. Once your payment is authorized by your payment card company, you will receive an e-mail confirming your Order (the “Order Confirmation”). In the unlikely event that Chopard is unable to fulfill your Order (for example, if the Product is unavailable), Chopard will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your Order. Chopard reserves the right to accept or refuse your Order in its sole discretion. For example, Chopard may refuse your Order if there is an ongoing dispute concerning the payment of a prior Order or if Chopard suspects, in its sole discretion, that you have engaged in fraudulent activities or have otherwise violated these Terms of Sale.

3.6 Each Order Confirmation will indicate the total price of your Order, including applicable taxes and delivery fees, in accordance with your chosen delivery option.

3.7 Please check the Order Confirmation very carefully. If there are any discrepancies or you believe it does not accurately show what you ordered, please contact us via email at “Contact Us” or by phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. EST).

Pre-Sale Orders

3.8 When the shipping date of our pre-sale Product(s) approaches, Chopard will send you an email at the email address you provided with your pre-sale Order and request that you verify and confirm your shipping address. Please note that if you do not confirm your information within 10 days of Chopard’s request, Chopard may, at its sole discretion, attempt to contact you again or cancel your Order and provide you with a full refund of the amount you had paid. Once you confirm your shipping information, we will proceed with the shipping of your Order. Confirmation of your Order will imply a tacit acceptance to these Terms of Sale.

Gift message service

3.9 You agree that the gift message option is provided for your own personal and non-commercial use only. If you opt to include a gift message in your Order, you are sole responsible for the text and other content of your gift message and Chopard accepts no responsibility or liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and/or to terminate your access to the gift message service at any time and without liability to Chopard.

Areas of Delivery

4.1 Products purchased via the Website may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to P.O. Boxes or APO addresses.

Shipping and Handling

4.2 We offer free Federal Express Overnight delivery for all Orders, except fragrances, which will be shipped free via Federal Express Ground. Every effort is taken to process Orders of in-stock merchandise within 2 business days of receipt. Orders are processed Mon-Fri (excluding holidays). You will receive an email confirming that your Order has been shipped. Your Order should arrive the next business day (except fragrances, which are shipped via FedEx Ground). If we encounter any problems with the shipment of your Order, you will be notified.

4.3 All shipments require a signature by an adult (18 years old or older) on delivery. Upon signature by an adult confirming acceptance of the delivered Product(s), responsibility for the purchased Product(s) pass(es) on to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or by an adult at that delivery address) is evidence of delivery and fulfillment of the sales contract by Chopard and transfer of responsibility to the recipient in the same way as if the Product(s) had been delivered to you. We recommend you to inspect your package for damage or tampering before signing and accepting it.

Delivery Problems

4.4 If the delivery of your Order is delayed, please contact us via email at “Contact Us" or by phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. ET).

Damaged or defective Products

4.5 Upon receiving your Order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, kindly proceed according to our Exchange and Return section.

Taxes

4.6 Chopard is required by law to charge state and local sales tax for Orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, CO, FL, GA, HI, IL, MA, MD, MI, NJ, NY, NV, PA, TX, UT and WA.

5.1 Chopard reserves the right to change the prices of Products and services featured on the Website at any time, without notice. If you place an Order online, you will be charged the price indicated on the Online Store of the Website at the time of your Order. All prices shown on the Online Store are in U.S. Dollars and are subject to applicable taxes. Prices do not include the cost of delivery. Details of our delivery charges can be found at the Shipping and Delivery section. Payment for Orders is processed at the time of ordering. Chopard accepts all major credit cards. No checks, cash or money-order payments will be accepted for online purchases, except if requested by Chopard. An Order placed will only be processed and shipped after all the information supplied is deemed verified and approval from the payment card company has been received.

5.2 Existing merchandise credits or gift certificates from Chopard or any of its affiliated entities (except Chopard online merchandise credits) may not be used for online purchases.

6.1 Products and services described on the Website are available while supplies last. Chopard reserves the right to discontinue the production of any Product, and to discontinue the offering or sale of any Product or service at any time, without notice. Chopard will not guarantee that any particular Product or service displayed on the Website will be available at any particular location, even if that location has been indicated as a source for that Product or service. In the rare case in which a Product may become unavailable after you have received an Order Confirmation for it, Chopard will contact you, offering you the opportunity to order another Product or to cancel your existing Order.

7.1 The images of Product(s) on the Website are representative and are not necessarily photos of the actual Product you will receive.

7.2 Product and service descriptions on the Website may vary from time to time, and typographical errors may occur, resulting in inaccurate, incomplete or outdated Product and service descriptions, including but not limited to pricing. Chopard will not be liable for any error or inaccuracy in the description, reference, pricing and in the photos or graphical representations of Products displayed on the Website, and is under no obligation to deliver the Products and/or pay any damages whatsoever. If you have any questions about the Products. please contact us by email at “Contact Us” or by phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. ET).

7.3 All measuring guides found in the Website are provided for reference only. Chopard takes no responsibility for any errors that occur as a result of their use.

8.1 If for any reason you decide not to keep your online purchase, Chopard will accept the Product(s) in its original condition for exchange, store credit or full refund within 30 days from the date of delivery.

Returns to the E-Boutique Customer Service Center

8.2 Before returning the Product(s), you will need to contact our representatives via email at “Contact Us” or by phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. ET) to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form that will be sent to you via email or fax. This form will include all necessary instructions, including the address where you will need to ship the Product(s).

8.3 You will be responsible for paying the cost of returning Products to us (except where you return a Product that is faulty or not as described, in which case we will refund to you the cost of return). We recommend shipping returned Product(s) via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the Product(s). Chopard will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

8.4 Refunds will be issued in the payment method of your original payment.

8.5 Should a Product be returned for exchange to our E-Boutique Customer Service Center, the following shall apply: if the returned Product is lower in value than the exchanged Product, a credit card must be provided to charge the difference in value. If the returned Product is higher in value than the exchanged Product, online merchandise credit equivalent to the price difference will be issued.

Returns to a Chopard Boutique

8.6 You may also return Product(s) purchased through the Website to one of our Chopard operated boutiques (located in New York NY, Costa Mesa CA, Bal Harbour and Miami FL) for an exchange, store credit or a refund.

8.7 Please note that no refunds will be made in-store. Any refunds will only be processed online and may only be issued in the payment method of your original payment.

8.8 Should a Product be returned for exchange to one of our Chopard Boutiques, the following shall apply: If the exchanged Product is lower in value, you will receive store credit for the difference. Store credits may only be redeemed at one of our 4 boutiques. Store credit may not be redeemed on our Website.

8.9 Different return policies may also be applicable for in-store returns.

All Returns

8.10 Any Product(s) you return must be presented in its original, saleable condition with all original packaging, certificates and other enclosures. Please note that all returns and exchanges are subject to a quality control inspection before they are accepted. You must return any certificates that accompanied the Product(s), as neglecting to do so will render you liable for a $250 replacement cost. We may also charge you for any loss of or damage to the Product’s presentation box.

8.11 We cannot accept returned Products that have been worn, used, altered or damaged. We reserve the right to refuse the return of any Product(s) that do(es) not meet the above return requirements as determined by Chopard.

8.12 Engraved or custom ordered Products cannot be returned for exchange, store credit or refund.

8.13 Product(s) received as a gift may only be returned for an exchange or for online merchandise/store credit.

8.14 Products purchased through the Website may not be returned (whether for refund, store credit or exchange) to a third-party authorized reseller of Chopard Products.

9.1 Products purchased online pursuant to these Terms of Sale shall benefit from the same warranty as Chopard Products purchased from Chopard boutiques or authorized resellers. Read more on Chopard Warranty.

9.2 Chopard offers repair services for Products purchased online. To process a repair, please contact us via email at “Contact Us” or phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. ET) for complete instructions. You will have to enclose a detailed repair request, your contact information, a copy of the Order Confirmation as proof of purchase of the Product and the warranty.

9.3 Chopard recommends that you package the Product securely and ship it via insured mail, as Chopard will not be responsible for problems with delivery or if damage or loss (including but not limited to theft) occurs during shipping.

9.4 You may also bring in Products purchased online for repair to one of our boutiques or third-party authorized resellers.

9.5 Please allow 48-72 hours for a repair assessment (excluding vintage Chopard items, which will require a longer assessment period). Detailed repair information and a repair charge estimate will be sent to you once the assessment has been completed.

10.1 These Terms of Sale will also govern any purchases of Chopard Products through our customer telephone line (“Customer Line”) or by email. Before you place an Order with our Customer Line or by email, you must ensure you have read and agreed to these Terms of Sale. If you do not agree with these Terms of Sale, you must not place an Order for Products over the Customer Line or by email.

10.2 Our Chopard associates will take you through the purchasing process over the telephone or by email. This will include taking some Personal Data about you and/or any gift recipient for whom you are buying Products (e.g. name, address, telephone number, email address/credit card information). All Personal Data that you disclose to us will be used strictly in accordance with our Terms of Sale and Privacy Policy, which are published on our Website.

10.3 You will be provided with details of Products’ prices and all relevant delivery and packing charges before you proceed with your Order.

10.4 Your Order is an offer to purchase Products from Chopard. Acceptance of an Order placed by you over the Customer Line or by email will be formalized only with an Order Confirmation or by an invoice, which shall be sent to you via email.

11.1 These Terms of Sale shall be governed by and construed in accordance with the laws of Florida, United States of America, without giving effect of conflicts of law principles. Any dispute, controversy or claim arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the United States District Court for the Southern District of Florida, and you agree and submit to the personal and exclusive jurisdiction and venue of this court.

These TERMS OF SALE were last updated on JUNE 2020.

Placing Orders through the checkout is reserved exclusively for individuals purchasing Products for their own personal use (“Consumers”).

By placing an Order, you represent and warrant that (i) the Order and purchase of Products thereunder is strictly and solely for your personal use, and not for resale, distribution or any other commercial activities; and (ii) you are legally capable (in terms of age and mental capability) of entering into binding contracts per the local legal requirements in the place where you reside.

Orders are placed through the checkout by clicking on the “Place Order” button (or similar button). The checkout displays the Products you purchase, the price thereof, international delivery costs and fees (“Delivery Costs"), any applicable import or sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax), and, if available for pre-payment, import duties, tariffs and similar costs and fees that may be imposed by the delivery destination (collectively, "Duties and Taxes"). Please make sure you review your Order carefully, identify and correct any input errors prior to placing your Order.

As we offer you the option to purchase the Products in your local or chosen currency, the price of the Products may change from time to time due to exchange rate fluctuations. However, the price, Delivery Costs and Duties and Taxes (if available for pre-payment) of the Products you purchase, will be those that were displayed to you on the checkout at the time you actually placed your Order.

The checkout page will specify the payment methods available for your Order. The availability of such payment methods is dependent on your geographical location.

You acknowledge and agree that: (i) Global-e will use one of its third party payment processors providers ("Payment Processor") to process your payment (while Global-e is acting as the merchant of record), using the payment method you have selected on checkout and it may use the tools, technology or the services of the Payment Processors to process the transaction on its behalf; and (ii) you will provide valid and current information about yourself.

If the payment method you selected for the Order supports pre-authorization mechanism (e.g. most credit/debit cards), then when you place the Order, the applicable amount will only be authorized, and you will be charged on the earliest of up to 5 days as of date of Order or once the Product has been dispatched to you.

If the payment method you selected does not support pre-authorization mechanism, the charge will be immediate upon placing the Order (noting however that specific payment methods may support a different timing and we may not know or be in control over such timing, if applicable. Please check your selected payment method’s terms of service for more details). Please note that you will be charged the full Order amount even if the Order will be dispatched in parts or if it is a ‘pre-order’ or similar type of order.

The Store displays the characteristics of the Products you order. There could be minor differences between the Products you eventually receive and their visual display on the Store or checkout (e.g. in relation to appearance / color / texture / finish) as all pictures and images of Product displayed are for illustrative purposes only. Where dimensions and measurements are provided in the description of each Product, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Product is suitable for your purpose (including whether there is appropriate and safe access to your delivery address for delivery of the Product), please read the descriptions and details of the Products carefully before placing the Order. This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.

The information contained in these Terms, and the data contained on the Store and checkout, constitute only an invitation to contract. Your Order is not accepted (and therefore no commitment is made to sell or provide you with the Products), and no contract for the sale of such Products will come into effect, until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). The contract is concluded in the dispatch country (where the contract for the sale of the Order is concluded).

The Order is subject to fraud checks and other mandated regulatory checks (such as ‘Denied Parties Screening’). You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner).

In certain circumstances your Order may be declined or cancelled (in full or in part), whether before, or after an Order Confirmation was received. For example we may, in our sole discretion, decline or cancel (in full or in part), any Orders which did not successfully pass the above mentioned fraud and regulatory checks, any abnormal Orders, any Orders which are suspected to be placed in bad faith, Orders which were not placed by Consumers, Orders in which the payment information you provided cannot be verified, or if a Product included in the Order is unavailable.

We also reserve the right, in our sole discretion to decline or cancel an Order (in full or part) in case of actual or suspicious circumstances (related to us, you or any third party) of a good faith, genuine or honest error, mistake or misunderstanding (an “Error”) where without such Error the Order would not have been accepted or dispatched and a contract to sell the Product(s) underlying the Order would not have been agreed to or when such Error was abused by you to purchase such quantity of items which otherwise would not have been purchased or considered to be a regular order. An example could be a speciously low price for an item otherwise costing significantly more and not in the context of a ‘sale’ or special promotion. We will be under no obligation to honor an Order in such erroneous circumstances.

In each event described above where an Order was cancelled or declined, you will be refunded in accordance with these Terms (provided your payment was processed successfully).

Quantity limits (per order, per address or otherwise) may apply in relation to certain Products, and exceeding Orders could be declined at any time for that reason, without notice.

Unless otherwise required by applicable law, we are not required to provide a reason for declining or cancelling any Order, though we may do so in our sole discretion.

You may be offered to pre-pay Duties and Taxes on checkout. Not all products and not all destinations support pre-payment of Duties and Taxes, and we cannot guarantee that your Order will be eligible for such pre-payment. The Store or checkout will provide details, itemize or indicate if the price paid is inclusive or exclusive of Duties and Taxes before you complete and place the Order.

If Duties and Taxes were not paid when you placed your order, either because you so elected or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and the Brand will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including the Brand), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.

Global-e may contract with customs brokers or use fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. We may also act as, or use our intra-group affiliates as, a ‘customs declarant’ to clear the Order into the market in our name but on your behalf. Your agreement to these Terms constitutes a consent and authorization for such customs brokers, fiscal representatives or intra-group affiliates to act on your behalf (as an agent, declarant or as otherwise applicable) to: (a) transact with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Duties and Taxes and customs clearance; and (d) if applicable, return such Products (subject to these Terms).

You (and not Global-e or anyone on its behalf) will be fully responsible for claiming back any Duties and Taxes from the applicable authority, no matter what the process of payment was thereof, to the extent possible, in cases of a returns or any other eligible circumstances. Global-e and the Brand will have no responsibility or liability in connection with such drawback claim.

If you elected not to pre-pay Duties and Taxes, or failed to pay Duties and Taxes, or refused to accept Product not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Product being returned or need to be returned, then, in addition to the above, you may be liable for the return costs and charges, and may not be reimbursed or refunded for the Delivery Costs paid by you for making the delivery to you. You may also be charged with additional direct or indirect charges resulting from said failure or refusal.

The title to the Products ordered is transferred from Global-e to you prior to import, provided we are satisfied that a full payment of the Order amount was made or can be made.

Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the Order (in case you have selected not to pre-pay Duties and Taxes, such location will be deemed to be the port of entrance to the import destination).

YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND WE (OR SOMEONE ON OUR BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT, AND MAY, IN CERTAIN CASES, ACT AS THE ‘DECLARANT’ FOR THE SOLE PURPOSE OF FACILITATING THE CUSTOMS CLEARANCE (HOWEVER THIS WILL NOT CHANGE YOUR STATUS AS THE IMPORTER FOR PERSONAL USE PURPOSES).

YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES OF THE DESTINATION INTO WHICH YOU IMPORT THE PRODUCT. PLEASE NOTE THE STANDARD FOR USING THE PRODUCT IN THE IMPORT DESTINATION BEFORE ORDERING. PRODUCT ORDERED TO A DESTINATION WITH DIFFERENT STANDARDS CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED IN ANY CIRCUMSTANCES WHICH MAY ARISE FROM PURCHASING PRODUCT WITHOUT THE CORRECT STANDARDS FOR YOUR DESTINATION.

Please note that documentation such as packaging, user manuals, product care labels, handling instructions or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language; if the Product is powered, it may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Product).

Any transaction for the purchase of Products under a tax exemption (i.e. by submitting your VAT number) will still be classified by Global-e as a personal import transaction and you hereby agree and acknowledge that items purchased by you under such exemption are purchased for your own use and not for resale.

The delivery and fulfilment of your Order is carried out by various service providers, which will be selected and operated by us or by the Brand (a "Fulfillment Provider").

Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Store or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address. However, we reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such.

Delivery will be completed when the Product is delivered to the address chosen by you as specified when placing your order (in case Duties and Taxes were not paid, that may include the port of entrance to the country destination). Different parts of your order may be delivered on different dates.

Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on the Store) are estimates only. The Order will be delivered by the latest delivery time set out on checkout (based on the delivery method you selected, if such selection was available for your Order) or, if no delivery time is specified, within 30 days following the Order Confirmation date, unless exceptional circumstances exist (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Global-e is unable to specify an exact delivery date and time.

Global-e and the Brand have no liability for any loss arising from delay in delivery to the extent such delay is due to circumstances beyond reasonable control or where no reasonable steps could have been taken to deal with the delay. For example, delays resulting from customs clearance procedures, lockdowns or other actions of the authorities are outside Global-e’s or the Brand’s control, as well as any delay resulting directly from your actions or omissions.

If you receive notification of an attempted delivery, it is your responsibility to use the details provided to contact Fulfilment Provider for re-delivery. Efforts will be made to deliver your Product according to the details in the Order.

Depending on your location, payment may be made to an intra-group affiliate (listed <<<here>>>), and such payment will constitute a payment to us and will discharge you from your payment obligations in connection with the Order and purchase of the underlying Products.

We may not be able to control additional charges, fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your own bank, card issuer or the payment method you selected. We may not have any knowledge in advance of the applicability of such fees or surcharges nor does Global-e have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank, card issuer or payment method and their own policies. Global-e’s sole commitment in this respect is to acquire the amount specified on checkout in your selected currency.

Global-e takes the safeguarding of your payment details seriously, but we may not be able to prevent, and cannot be held liable for loss you may suffer if a third party procures unauthorized access to your payment details when accessing or ordering from the Store.

The transaction statement (of your chosen payment method) regarding the Order you placed with us will look substantially like this: **Global-e//Brand name**.

Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found here, noting that German (not English) is the governing and binding language of such terms and conditions. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data.

Payment by Cash on Delivery: If available in your destination, you may be offered Cash on Delivery ("COD") as one of the optional payment methods. If so, please be advised that the maximal amount that can be paid using COD is limited in accordance with applicable local laws in your destination and, may also be limited by the Brand in accordance with its policies or the carrier. The Products will only be handed to you subject to and after you have signed the delivery note and paid the Order amount in full.

When using PayPal/PayPal Express as a payment method (if available), the full amount of your purchase may be charged immediately following the placement of the Order.

Pre-Payment shall not affect your legal rights under these Terms (including for example any right to refund). If shipping, delivery or fulfillment obligations cannot be performed (subject to these Terms), you will be notified (notably via email) and a refund of the pre-payment will be made without delay.

The Brand may offer you the opportunity to participate in a limited time campaign, competition, hype, raffle or similar offerings for the purchase of Products from us (each a “Campaign”). Such Campaign may be made available to you through the Store, mobile apps or via another third-party platform (“Campaign Platform”).

Products purchased through a Campaign may be subject to the Brand’s specific Campaign terms and conditions (“Campaign Rules”) in addition to these Terms. The Campaign Rules, if apply, will be made available to you on the applicable Campaign Platform.

By participating in the Campaign, you agree to be bound, in addition to these Terms, to the Campaign Rules, including any specific provisions therein regarding Returns, Refunds and Cancellation Rights (if applicable). In case of conflict between the provision of these Terms and the Campaign Rules, the provisions of the Campaign Rules will prevail.

If you are announced as a winner of a Campaign (such announcement to be made by the Brand in accordance with the Campaign Rules), Global-e will automatically process your Order according to the payment, billing and shipping details provided by you upon registration and you confirm that those are your accurate details

THIS RETURNS POLICY APPLIES TO ALL CUSTOMERS, BUT DOES NOT APPLY TO FAULTY PRODUCTS OR TO SUCH OTHER EXCLUDED PRODUCTS AS FURTHER DETAILED IN SECTION ‎8 BELOW (“LIMITATION ON RETURNS POLICY, WITHDRAWAL RIGHTS AND CANCELLATION RIGHTS”).

PLEASE VISIT THE BRAND’S POLICY AVAILABLE ON THE STORE AND CHECK IF ANY ADDITIONAL LIMITATIONS APPLY.

Instructions for Return:

The return request must be made within 30 days from the date the Order was placed (unless otherwise specifically stated in the Brand’s policy, or required by applicable specifically prevailing consumer law).

If you wish to return one or more Products your purchased pursuant to these Terms, the following instructions apply:

• You must first inform of your decision to return the Product by a clear statement made through the returns portal and follow the instructions and providing the requested information therein, including providing proof of purchase (your Order identification number and the email address used for the Order), indicating the applicable items to be returned and the quantity thereof and selecting the applicable method of returning the product (if different options are available). If a returns portal link is not available on the Store, or on the Online Support link (if available) in the Order Confirmation, then you must inform of your intent to return your Order through Brand’s customer support, which will guide you through the process.

• A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.

• Promptly thereafter you will send back the returned items or hand those over as per the instructions provided to you in the return portal. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. The RMA number must be included in the return package.

• Unless otherwise specifically stated, items must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.

• All returns could be subject to strict quality control to ensure that the returned items satisfy these requirements. If the item does not meet such standards, the return and refund could be refused or the Product devaluation will be deducted from the refund amount.

• Upon receipt of the returned item and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned item and such other fees, if applicable pursuant to these Terms.

Some or all initial Delivery Costs you paid in connection with the Order may be reimbursable or refundable, if applicable based on these Terms and the Brand’s Policy. However, any delivery and clearance costs you incur when returning items may not be eligible for reimbursement or refund other than in the event of defective Product, where you will be reimbursed for the delivery costs.

From time to time, in select destinations, the Delivery Costs of returning returned items may be pre-paid on your behalf. Such coverage (or the absence of it), will be indicated clearly on the Store before checkout.

Duties and Taxes are normally non-refundable, for further information please review the Section captioned “Duties and Taxes”.

Title and risk to the returned items will not transfer back or assumed until such items physically arrived back to the returns facility, and therefore you are advised to use a courier service offering tracked service, and to have adequate insurance to cover the cost of the goods in transit.

Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction. Notwithstanding the forgoing, if Cash On Delivery was used as the payment method of your choice, we will either reimburse you through your bank account or PayPal account (and not in cash) and you will be required to provide such details for us to process the refund.

This returns policy is in addition to, and does not affect, the separate legal cancellation right which is available only to EEA Consumers and withdrawal right which is available to UK Consumers, in some circumstances as explained below. For special provisions regarding Consumer Withdrawal Rights (European Economic Area only) or Consumer Cancellation Rights (UK only) – please refer to Annex 1 below.

TO THE FULLEST EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, CERTAIN TYPES OF PRODUCT ARE NOT ELIGIBLE FOR CANCELLATION, WITHDRAW OR RETURNS, INCLUDING THE FOLLOWING: FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY), COLLECTIBLES, MYSTERY BOXES, SWIM WEAR OR OTHER PRODUCT WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY. ADDITIONALLY, THERE IS NO RIGHT TO CANCEL, WITHDRAW FROM OR TO RETURN A PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED, UNLESS THERE IS A MANUFACTURING ERROR OR PRODUCT DEFECT. WE RESERVE THE RIGHT TO REFUSE PERSONALISED ORDERS AT OUR DISCRETION. IN THE CASE OF INAPPROPRIATE USE OF THIS SERVICE, YOUR ORDER WILL BE CANCELLED AND FULLY REFUNDED OR SENT WITHOUT PERSONALISATION.

Only the buyer will be entitled to any rights of return, cancellation or withdrawal (as applicable) and a refund of applicable monies. In no event will a person who has received the Order as a gift be entitled to receive a refund.

This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make Brand aware of the problem, in accordance with your legal rights under applicable laws. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform Brand as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights under applicable law.

For Products shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If warranty is valid and not limited by your jurisdiction, then the warranty period is as set out in the product description. Consumers in some jurisdictions may have legal rights under applicable local legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 2019/771, these rights are not affected by this limited warranty.

For clarity, any defects or damage caused by accidental events or by your responsibility or by your use of the Products not in accordance with their intended use or by normal wear and tear will not be covered by a warranty.

There are certain liabilities that cannot be excluded under applicable law. In particular, nothing in these Terms limits the liability for personal injury or death, or liability for fraud. You might have certain rights under applicable consumer legislation explicitly prevailing the governing law hereof, including legal rights relating to faulty product(s). Nothing in these Terms will affect these explicitly prevailing legal rights.

SUBJECT TO THIS, IN NO EVENT WILL GLOBAL-E OR THE BRAND HAVE ANY LIABILITY FOR ANY OF YOUR LOSSES, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, HOWSOEVER CAUSED INCLUDING ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH THESE TERMS. ANY LIABILITY, IF SO EXISTS, SHALL NOT EXCEED THE PURCHASE PRICE OF THE RELEVANT PRODUCT AND IS STRICTLY LIMITED TO LOSSES THAT WERE REASONABLY FORESEEABLE. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED. THE LIABILITY OF GLOBAL-E AND BRAND GROUP TO YOU FOR LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THESE TERMS WILL BE REDUCED OR LIMITED TO THE EXTENT (IF ANY) THAT YOU CAUSE OR CONTRIBUTE TO THE LOSS OR DAMAGE.

GLOBAL-E AND THE BRAND WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES INCURRED BY UNAUTHORIZED USE OF YOUR PAYMENT CARD ON THE CHECKOUT, AND GLOBAL-E AND THE BRAND ARE NOT RESPONSIBLE FOR NOTIFYING YOUR CARD ISSUER OR ANY LAW ENFORCEMENT AUTHORITY IN THESE INSTANCES.

You must give Global-e and the Brand a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself

Any access or use of the checkout for any reason other than your personal, non-commercial use, is prohibited. You further acknowledge that any other use of the material and content of the checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

These Terms are governed by the laws of England and Wales.

When a specific applicable law (namely specific consumer laws in your country), explicitly prevails the laws of England and Wales, then with respect to the prevailing subject matter, the governing law of such matter will be that specific law.

If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms.

You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.

To the fullest extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of London, United Kingdom.

Communications will be made in the English language and electronically by sending email or otherwise posting electronically.

Global-e is committed to render the carry on its business in accordance with its Code of Conduct and Modern Slavery Policy (available here: https://investors.global-e.com/corporate-governance/documents-charters).

Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later).

Headings used in these Terms are for information and not binding.

These Terms, or any part thereof, may be assigned by us to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

Global-e and the Brand reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Global-e reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, the Brand or the public.

The Store and/or checkout may contain links to third party Stores or services that are not owned or controlled by Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party Stores. You: (i) are solely responsible and liable for your use of and linking to third party Stores and any content that you may send or post to a third-party Store; and (ii) expressly release Global-e from any and all liability arising from your use of any third-party Store. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party Store that you may choose to visit.

Global-e reserves the right to modify these Terms at any time by posting the changes on the checkout or the Store. Such change will take effect on the posting date of the revised Terms, and your use of the checkout after such changes have been posted means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed.

These Terms constitute the entire agreement with respect to the subject matter of the Order. The contract in respect of any Orders is concluded between you and Global-e or our intra-group affiliate acting on our behalf , and that no public filing requirements apply.

if any provision of this agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be enforced to the greatest extent permitted by law, and the remaining provisions of the agreement shall remain in full force and effect. If any provision is deemed unenforceable due to being too broad or for any other reason, the parties agree to substitute a lawful provision that gives effect to the original intent of the parties as closely as possible

If you have any questions or complaints about Global-e, these Terms or the checkout, please contact us at service@Global-e.com or at our applicable trading address of the applicable Global-e Contracting Party.