3.1 The Chopard Website provides you with information about and access to fine luxury goods – including watches, jewelry, leather goods, accessories, fragrances and more – for you to purchase. If you choose to purchase any Products or services made available to you through the Website (an “Order”), you may be asked to supply certain personal identifiable information relevant to the processing of your Order.
3.2 Use of your information
3.2.1 Chopard may need to collect (and otherwise process) personal identifiable data, such as your first and last name, email, payment card information, billing and shipping address and/or any gift recipient’s name and address (the « Personal Data ») when processing your Order (e.g. invoicing, shipping) in accordance with our contractual or legal requirements (especially accounting requirements).
3.2.2 We take reasonable and appropriate technical, organizational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorized access, disclosure, alteration and destruction. Nevertheless, even if we strive to protect your Personal Data as much as possible, no transmission system or data network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of the Personal Data you transmit on the Website when transferred through the Internet on unsecured networks. You therefore acknowledge that there are data security and privacy limitations inherent to the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Chopard cannot be guaranteed and we cannot be held liable.
3.2.3 Personal Data is stored in accordance with the legal deadlines for data retention, applicable to the United States. Chopard may share your Personal Data with third-party service providers for commercial or accounting support or with other third parties when required by law. Your Personal Data will not otherwise be passed on by Chopard for use by third parties in any form whatsoever, unless Chopard obtains your consent, is legally required to do so, such as to comply with law or a legal request such as a subpoena, to protect Chopard’s rights, property or interests, or in the event of a sale of assets or other corporate restructuring. We expect all third parties with whom we share your Personal Data to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Please be aware, however, that any third-party’s use of your Personal Data may also be governed by their respective privacy policies. Any transfer of Personal Data to a third country may only be executed with appropriate safeguards.
3.2.4 You may request access to your Personal Data, correction and updating of your Personal Data or address any question with regards to your Personal Data to Chopard through our “Contact Us” form or by writing to the Chopard Data Protection Office (rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland) or to our US Customer Service (75 Valencia Ave., Suite 1200, Coral Gables, FL 33134, USA). You also have the right to lodge any complaint that you may have against data protection and privacy practices at Chopard with a supervisory authority. At the group level, the company responsible for the processing and management of your Personal Data is Le petit-fils de L.U. Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Switzerland.
3.2.5 Subject to certain limits under California law, California residents may ask Chopard to provide them with (1) a list of certain categories of personal information Chopard has disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties. To make this request, California residents may contact Chopard at the following address: Chopard Customer Service, 75 Valencia Ave., Suite 1200, Coral Gables, FL 33134, USA.
3.2.7 Your payment card information is transferred to and processed by a third-party payment service provider. Additionally, we or third-party service providers we work with, may process the Personal Data you provide, as well as collect and process information about your computer or access device, to mitigate risk and help prevent fraud. All processing of your payment card information is performed on a server that uses industry-standard encryption technology to protect your payment card information from being read by unauthorized third parties.
3.3 The Online Store of our Website will guide you through the steps you need to take to place an Order with us.
3.4 For each Product selected for purchase on the Website, an Order summary page will automatically generate, featuring a photo of the selected Product, a short description and the reference number. It will also show all Products selected for purchase, each Product’s unit price and the total price of the Order (subject to applicable sales tax). It is your responsibility to check that this information accurately reflects your selection before submission of the Order.
3.5 Upon submission, your Order will be forwarded to Chopard for review and processing. Once your payment is authorized by your payment card company, you will receive an e-mail confirming your Order (the “Order Confirmation”). In the unlikely event that Chopard is unable to fulfill your Order (for example, if the Product is unavailable), Chopard will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your Order. Chopard reserves the right to accept or refuse your Order in its sole discretion. For example, Chopard may refuse your Order if there is an ongoing dispute concerning the payment of a prior Order or if Chopard suspects, in its sole discretion, that you have engaged in fraudulent activities or have otherwise violated these Terms of Sale.
3.6 Each Order Confirmation will indicate the total price of your Order, including applicable taxes and delivery fees, in accordance with your chosen delivery option.
3.7 Please check the Order Confirmation very carefully. If there are any discrepancies or you believe it does not accurately show what you ordered, please contact us via email at “Contact Us” or by phone at 1-800-CHOPARD (Mon-Fri, 9.00 a.m. to 5.00 p.m. EST).
3.8 When the shipping date of our pre-sale Product(s) approaches, Chopard will send you an email at the email address you provided with your pre-sale Order and request that you verify and confirm your shipping address. Please note that if you do not confirm your information within 10 days of Chopard’s request, Chopard may, at its sole discretion, attempt to contact you again or cancel your Order and provide you with a full refund of the amount you had paid. Once you confirm your shipping information, we will proceed with the shipping of your Order. Confirmation of your Order will imply a tacit acceptance to these Terms of Sale.
Gift message service
3.9 You agree that the gift message option is provided for your own personal and non-commercial use only. If you opt to include a gift message in your Order, you are sole responsible for the text and other content of your gift message and Chopard accepts no responsibility or liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and/or to terminate your access to the gift message service at any time and without liability to Chopard.