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The website www.chopard.com ("Website") is operated on behalf of Chopard (Great Britain) Limited, a company incorporated in England and Wales under company number 02158569 with its registered office at 28 Welbeck Street, London W1G 8EW and VAT registration number GB 718779384. Telephone number: +44 (0) 20 7467 4200, fax number: +44 (0) 20 7467 4291. Whenever we refer to "Chopard", “we” or "us" in these terms and conditions or elsewhere in this Website, we are referring to Chopard (Great Britain) Limited. Chopard (Great Britain) Limited is a subsidiary of Le Petit Fils de L.U. Chopard & Cie SA, a Swiss company.
These terms and conditions will apply to any purchase you make through this Website. You should carefully read these terms and conditions before you make any purchase.
As a consumer, you have rights given to you by law in relation to products you buy from us. Your legal rights are not affected by these terms and conditions.
We only supply products through this Website for domestic and private use. You agree not to use any products purchased through this Website for any commercial, business or resale purposes. For enquiries about business sales, please contact us.
This Website is for consumers located in the United Kingdom. If you are located outside the United Kingdom, please visit the correct Chopard website for your location.
Chopard may change these terms and conditions from time to time. Each time you order products from this Website, your order will be governed by the terms and conditions posted on this Website at the time of your order. Please read these terms and conditions each time you place an order.
Chopard reserves the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online for a product or service, which we accept, you will be charged the price indicated on the 'Online Store' section of this Website at the time of your online order. All prices for our products and services shown on this Website are in pounds sterling and are inclusive of any excise duty and VAT. Prices do not include the cost of delivery. Details of our delivery charges can be found at "Shipping and Delivery".
Payment for online orders is processed at the time of ordering. Chopard accepts VISA and MASTERCARD credit and debit cards registered to billing addresses in the United Kingdom. Chopard does not accept cheques, cash or money-order payments for online purchases. For security reasons, Chopard may require you to pay by wire transfer in certain circumstances (for example, special orders and orders for high-value items). If payment by wire transfer is required, you will be asked to contact us for details of how to make the payment.
An order placed will only be processed and shipped after all the information supplied is deemed verified and approval for payment from the credit-card company has been received or, in the case of wire transfers, funds have been received into Chopard's account. Existing merchandise credits or gift certificates from Chopard or any of its affiliated entities may not be used for online purchases.
Products and services described on this Website are available while supplies last. Chopard reserves the right to discontinue the production of any product and to discontinue the offering or sale of any product or service at any time, without notice. Chopard will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service. In the rare case in which an item may become unavailable after you have received confirmation of an order for it, Chopard will contact you, offering you the opportunity to order another item or to cancel your existing order.
The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. While every effort is taken to try to ensure that the colouring, design, style, reference number, description and size of the products in the photographs displayed on the Website are representative of the original products, variations may occur. Because the actual colours and the representation you see on this Website will depend on your computer monitor and other technical factors, Chopard does not guarantee that the display of any products is accurate.
If there are any details of a product that are particularly important to you, please contact us to discuss these details before you place your order.
All measuring guides found in this Website are provided as a reference only. You are responsible for determining the size of product that you wish to order. Any product that does not fit may be returned to Chopard in accordance with your legal rights and as set out below.
The 'Online Store' section of this Website will guide you through the steps you need to take to place an order with us. Before you submit your order, a summary page will be displayed featuring a photograph of each selected product, its colouring, and reference, the quantity selected, its unit price and the total amount payable for your order (including any delivery charges for your chosen delivery option). You should check that this information accurately reflects your selection before submitting your order. The summary page will allow you to identify and amend any errors in your order before you submit it.
Upon submission, your order will be forwarded to Chopard for checking and processing. We will send you confirmation by e-mail that we have received your order. This confirmation does not constitute our acceptance of your order. Once your order and your payment have been cleared, you will receive an e-mail confirming our acceptance of your order (the “Order Confirmation”). A contract of sale is made between you and us at the moment we send you an Order Confirmation. Contracts of sale will neither be filed by us nor accessible to you.
Each Order Confirmation will include full details of your order, including the total price to be charged for the order, including taxes and delivery charges for your chosen delivery option. Please check the Order Confirmation very carefully. If there are any problems with your Order Confirmation, please contact us.
In the unlikely event that Chopard is not able to fulfil your order (for example, if the product selected is unavailable), Chopard will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your order. Once your order is processed and ready to ship you will receive by email a shipment notification with the tracking information for your package.
When the shipping date of our pre-sale products approaches, Chopard will send you an email at the email address you provided with your order and request that you confirm or verify your shipping address. If you do not submit your information within 10 days of Chopard's request, Chopard may, at its sole discretion, cancel your order and provide you a full refund of the amount you paid or continue to attempt to contact you. After you confirm your shipping information, we will notify you whether we accept or reject your order. Upon our acceptance, you will be bound by all the terms of sale applicable to purchases made through this Website.
If during the check-out of your Chopard order, you opt to include a gift message, you acknowledge and agree that the gift message option is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Chopard accepts no liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and to terminate access to the gift message service at any time.
Areas of Delivery:
We only accept orders through this Website for delivery to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, please contact us.
Shipping and Handling:
We offer free Royal Mail Special Delivery Guaranteed by 1 pm for all orders. Our goal is to process orders for in-stock merchandise within 48 hours (2 business days) of receipt. Orders are processed Mon-Fri (excluding bank holidays). If we encounter any problems with your shipment, you will be notified. Your order should normally arrive the next day before 1 pm once you have received an email with confirmation that your order has been shipped. In any event, we will aim to deliver all products within 30 days of our sending an Order Confirmation.
All shipments require a signature by an adult (18 years old or older) on delivery. Upon signature by an adult confirming your acceptance of the product delivered, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the contract for sale by Chopard and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We recommend you inspect your package for damage or tampering before signing and accepting it.
If the delivery of your order is delayed, please contact us by email at “contact us". Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please let us know and return any incorrect products to us in accordance with our exchange and returns policy.
As a consumer, you have legal rights in relation to any products that are not delivered within this 30 day period. Further information about your legal rights in respect of late delivery is available from your local Citizens' Advice Bureau or Trading Standards office.
Shipping to alternate addresses:
If you ship your order to an address that is different than your billing address, as a security measure to protect our clients against fraud we will confirm your credit card has this alternate shipping address on record. To expedite the processing of your order, please call your credit card company and provide them with your alternate shipping address.
As a consumer, you have a legal right to cancel all or part of your contract for sale for any reason at any time up to 14 days after you receive the products you ordered. Your legal right to cancel does not apply to products that have been engraved, personalized or made to order.
If you cancel your contract for sale we will refund you the price you paid for the products within 14 days of the day on which we receive the products from you (or, if earlier, the day on which we receive proof that you have sent the products to us). We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.
To cancel a contract for sale, you just need to let us know that you have decided to cancel. The easiest way to do this is to fill in the online form on our "contact us" page. Alternatively, you may complete and return the model cancellation form set out below.
Model cancellation form:
To Chopard (Great Britain) Limited. 28 Welbeck Street, London W1G 8EW. Telephone number: +44 (0) 20 7467 4200, fax number: +44 (0) 20 7467 4291.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Your obligation to return products:
If any products have been delivered to you before you decide to cancel your contract for sale, you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your contract for sale. Please see the 'Exchange and returns' section for information on how to return products.
Further information about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.
EXTENDED RETURNS: Enjoy our return and exchange service until January 9th, 2023, for orders placed from Nov 11th – Dec 25, 2022.
Returns to the E-Boutique Customer Service Center:
In order to help us deal with your returns efficiently, please contact us to let us know that you wish to return your items before you send them to us. We will send you a Returned Merchandise Authorization (RMA) number and a Return Form by e-mail.
Please note that all online returns and exchanges through the E-Boutique Customer Service Center are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return).
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as Chopard will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.
Returns to a Chopard Boutique:
You may also return products purchased through this Website to our Chopard flagship boutique (located at 12-13 New Bond Street, Mayfair, London, W1S 3SS).
Please note that all online returns and exchanges through the Chopard Boutique are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
Unfortunately, we are not able to process refunds in-store for products purchased through this Website. If you return products purchased through this Website to our boutique, your refund will be processed by our E-Boutique Customer Service Centre within 14 days. Products returned to our boutique may also be exchanged for alternative products and/or store credits. Please note that store credits may only be redeemed at one of our boutiques and may not be used for online purchases.
We will refund you on the credit or debit card used by you to pay. If you paid by wire transfer, please contact us to arrange a refund.
Should a product be returned for exchange by you or a gift recipient to our Customer Service Center, the following shall apply: if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value. If the product returned is more expensive than the exchanged item, a merchandise credit of the price difference will be issued.
No returns to authorized resellers:
Products purchased online through this website may not be returned (whether for refund or exchange) to a third party authorized reseller of Chopard products.
Chopard is under a legal duty to supply products that conform to the contract for sale between you and us.
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms and conditions. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizens' Advice Bureau or Trading Standards office.
We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these terms and conditions. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for sale.
If you have a question, problem or protest about any product you have bought online on our official website, please contact us by email at “contact us".
Should we not be able to solve the situation, you can use the Online Dispute Resolution platform (ODR platform), established and managed by the European Commission pursuant to Regulation (EU) No 524/2013 (the ODR Regulation) in order to try to reach an out-of-court settlement. This is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. You can only use it if you live in the EU and the trader is based in the EU. We invite you to take note of the 4 steps procedure. You can file a complaint following this link.
Products purchased through this Website benefit from the same warranty as Chopard products purchased from Chopard boutiques and authorized resellers. Further information about our warranty may be found at Chopard Warranty.
As a consumer, our warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizens' Advice Bureau or Trading Standards office.
Chopard offers a repair service for products purchased online. To process a repair, please contact us for complete instructions.
These TERMS OF SALE were last updated on JUNE 2020.
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