Returns to the E-Boutique Customer Service Center:
In order to help us deal with your returns efficiently, please contact us to let us know that you wish to return your items before you send them to us. We will send you a Returned Merchandise Authorization (RMA) number and a Return Form by e-mail.
Please note that all online returns and exchanges through the E-Boutique Customer Service Center are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return).
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as Chopard will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.
Returns to a Chopard Boutique:
You may also return products purchased through this Website to our Chopard flagship boutique (located at 12-13 New Bond Street, Mayfair, London, W1S 3SS).
Please note that all online returns and exchanges through the Chopard Boutique are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
Unfortunately, we are not able to process refunds in-store for products purchased through this Website. If you return products purchased through this Website to our boutique, your refund will be processed by our E-Boutique Customer Service Centre within 14 days. Products returned to our boutique may also be exchanged for alternative products and/or store credits. Please note that store credits may only be redeemed at one of our boutiques and may not be used for online purchases.
Refunds:
We will refund you on the credit or debit card used by you to pay. If you paid by wire transfer, please contact us to arrange a refund.
Product exchange:
Should a product be returned for exchange by you or a gift recipient to our Customer Service Center, the following shall apply: if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value. If the product returned is more expensive than the exchanged item, a merchandise credit of the price difference will be issued.
No returns to authorized resellers:
Products purchased online through this website may not be returned (whether for refund or exchange) to a third party authorized reseller of Chopard products.