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Orders are shipped from Switzerland, and it can take up to 2 business days (not including weekends and national holidays) for us to prepare a package for delivery.

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order, please visit our tracking page.

You can return any item purchased on the Chopard e-boutique within 30 days of the delivery date.

Here’s how:

• Visit our return portal to register your return and download the complimentary return shipping label.
• Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
• Pack the items in the order box (or any rigid carton box) and stick the pre-paid label over the prior delivery information.

We would like to inform you that fragrances are non-refundable.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

See our full Terms of Sales.

Contact Us to receive a Repair Form and instructions on how to send your item to a Chopard service center for repair. Alternatively, you can bring your Chopard product to an official Chopard retailer. All are, without exception, authorised to take care of your item. They will contact Chopard on your behalf and will process the shipment of your piece to a Chopard service center. Find the most convenient for you here: Store Locator.

Chopard luxury jewellery pieces with mobile elements (e.g. diamonds, gold letter, etc.) between one or two sapphire crystals are not guaranteed to be water-resistant. It is advisable to avoid any contact with alcohol-based products (perfumes, creams, etc.) as well as immersion into fresh or sea water.

The Chopard international guarantee covers all manufacturing defects which have occurred within 24 months for new purchases and 12 months for repairs.

The certificate of origin and guarantee is issued only once, when the item is purchased. Nevertheless, you could obtain a Certificate of Authenticity upon request by bringing or sending your watch or luxury jewellery piece, to one of our official Chopard Service Centers. Your piece will then be sent to our Headquarters in Geneva for identification and certificate of authenticity issuance (contents: Full description of the item and Last known suggested retail price). This service is subject to a flat fee of CHF 250.

If your item is still part of the current collection, we will be able to provide a replacement value based on the current retail price. If it's not part of the current collection, our workshops will be able to determine an approximate replacement value. Bring your item to your local Chopard retailer Store Locator or Contact Us for further assistance. The item will need to be sent to one of our service centres for assessment.