Merchandise purchased on www.chopard.com/us may be returned, in its original condition, for exchange or full refund within thirty (30) days from the date of delivery. You may also return your online purchase for an exchange or store credit to one of the three Chopard boutiques.

Returns to our customer service center: Before returning the item(s), you will need to Contact us by email or by phone at 1-800-CHOPARD (1800-246-7273) to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form that will be sent to you via email or fax. This form will include all necessary instructions, including the address in the U.S. where you will need to ship the product(s). The item(s) you return must be presented in its original, saleable condition with the appropriate sales invoice and all original packaging and enclosures. Take care to return any certificates that accompanied the item, as neglecting to do so will render you liable for a $250 replacement cost. We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Chopard will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.