2. THE COLLECTION OF YOUR PERSONAL DATA BY CHOPARD
2.1 What is Personal Data and how do we collect it?
We may collect personal information about you (as an identified natural person) or which allows us to identify you (hereinafter your “Personal Data”) in various ways and circumstances, including:
- when you visit any of our Chopard Platforms, particularly when your register on our websites or fill out our Contact Us Form; - when you visit our own boutiques, points of sale or offices; - when you purchase a Chopard product or request customer service; - when you interact with us via email or telephone; - when you fill out any forms in our boutiques, customer service centers or during Chopard events, including the Client Form (printed or electronic); - through some of our commercial and advertising partners (always with your explicit consent).
2.2 What kind of Personal Data do we collect?
Depending on the purpose and the way you interact with us, we may collect information (that may constitute Personal Data) which you actively give us, such as:
- information about your identity (first name, surname, gender, date of birth, nationality); - contact information (mailing address, email address and telephone number); - information about your civil status (title); - information provided in relation to purchases and payments (credit card information and information required by anti-money laundering laws); - other personal information, including information regarding your preferences and personal and/or professional interests, such as date of birth, marital status, gender, nationality, demographics, and experiences with our products and contact preferences, your professional situation (professional title, company/employer, professional contact details), your interests (sports, leisure) and your lifestyle; - Customer service information (such as customer service requests, comments, feedback, complaints and repair history) ; - Information concerning your application (education, training and professional experience).
We may also collect other types of information (that may constitute Personal Data) by automated means, or indirectly from you or from third-parties (websites or social networks) such as:
2.3 On which grounds do we collect your Personal Data?
We guarantee that we process your Personal Data only if and to the extentthat at least one of the following legal provisions applies:
- You have given us explicit consent to process some of your Personal Data - for one or more specific purposes (e.g. so that you can use our Chopard websites, receive newsletters, or be contacted through the “Contact Us” form); - Processing is necessary for the performance of a contract (related to your purchase, repair order or other services) or in order to take steps at your request prior to entering into such a contract; - Processing is necessary for compliance with a legal obligation to which we are subject; - Processing is necessary for the purposes of the legitimate intereststhat we pursue (e.g. security purposes)
3. THE USE OF YOUR PERSONAL DATA BY CHOPARD
3.1 For what purposes do we use your Personal Data?
a) Marketing and promotional purposes::
- Sending you personal invitations to Chopard events; - Sending you company communications including content and news about the Chopard world (e.g. the opening of new boutiques) and marketing communications (advertising offers including custom audiences on social media, gifts and catalogues) adapted to your interests and personal preferences ; - Sending you the Chopard e-newsletter so that you will be the first to know about our creations, events, initiatives and personalised services adapted to your interests and personal preferences; Targeted advertising: In order to adapt our communications and advertising offers to your interests and personal preferences and manage the effectiveness of our marketing strategy, we use tools, technologies and services from third parties such as advertising agencies and analytical tool providers.
We can then create a summary of your preferences based on information that you have provided us with as well as your purchase history.
We can also create custom audiences (comprised of people who filled in the Client Form, visited our website or connected to the Chopard Platforms) on platforms used by third-party applications and/or social networks (Google, Facebook, Instragram) through cookies or by converting your email address (as well as other information communicated in our Client Form) into a unique value (anonymised) that can be matched by third-party applications and/or social networks with a user on their platform. This process is used to post targeted advertising of our products and services, intended for you and depending on your interests and personal preferences, on these platforms.
You can choose to not receive these types of advertisements by accessing the cookie control tool and de-selecting the category “cookies for a targeted advertisement”. However, we do not control third-party targeting technologies even if they are associated with the Chopard Platforms or our advertisements. We suggest that you consult the general use terms and conditions, usage policies, privacy policies and other practices of the third-party applications and social networks with regards to the collection, storage and sharing of your Personal Data.
b) Business purposes :
- Processing your orders, purchases and deliveries; - Providing you with customer service.
c) Support purposes :
- Providing you with information about our Chopard Platforms, products and services; - Answering your requests; - Managing, maintaining and optimizing our Chopard Platforms, providing support and security services.
d) Legal purposes :
- Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Chopard platforms, boutiques and offices; - Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering obligations).
3.2 How long is your Personal Data be stored?
Unless required by law or because of security imperative for another time period, we may store or otherwise process your Personal Data as long as it is necessary to satisfy the purposes described herein aboveand insofar as you do not withdraw your consent for its processing (either for one or several purposes) norexercise your right to be forgotten before the expiration of any of these time periods (by any of the means described below under the “How can you contact us?” section). Your Personal Data will be stored in a manner compatible with legal obligations, available technology and cost of implementation.
3.3 Do we share your Personal Data with third parties? If so, with whom?
We may only share your Personal Data within the Chopard Group and with third partiesin the few following cases:
- service providers to support us in our business operations (e.g. to deliver products, allow payment authorization, for the organisation of events or to send our Chopard e-newsletter, to support, manage and maintain our Chopard Platforms, mitigate risk, help prevent fraud and promote trust and safety) - third parties courts or regulators or any other third parties if it is required by law or in connection with a legal claim or proceeding or to combat fraud
We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organisational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions.
3.4 Do we transfer your Personal Data outside Switzerland or European Union?
When we share your Personal Data under the circumstances described hereinabove, we may transfer it to a destination outside Switzerland or the European Union. In any case, such transfers will be only executed if the competent authorities have confirmed the adequacy of the country's level of protection or if we can offer you other appropriate safeguards. You can obtain additional information on the appropriate safeguards by contacting us (see the section “How can you contact us?” below).
4. YOUR RIGHTS
4.1 What rights do you have regarding your Personal Data?
- The right of access: You have the right to know what Personal Data have been collected about you and how such Personal Data have been processed. - The right to rectification: You have the right to request changes to inaccurate Personal Data. - The right to object: You may declare that you do not want your Personal Data processed (in whole or in part) at any time. - The right to be forgotten: You may exercise this right particularly when you no longer consent to the processing of your Personal Data. You have the right to withdraw your consent anytime (by any of the means described below under the “How can you contact us?” section). The right to be forgotten is not an absolute right and only applies in certain circumstances. - The right to restrict processing : You have the right to limit the processing of your Personal Data, i.e. limit the way we use your Personal Data. This is an alternative to exercising your right to be forgotten. This right is not an absolute right and only applies in certain circumstances. - The right to be informed: You have the right to obtain any and all information regarding the processing of your Personal Data that is clear, correct, comprehensive and easy to access. - The right to data portability: You have the right to transfer (or to ask for the transfer of) your Personal Data from one electronic processing system to another electronic processing system. - The right in relation to automated decision making or profiling You have the right not to be subject to a decision based solely on automated processing, such as profiling. - The right to lodge a complaint: You have the right to lodge any complaintthat you may have with a supervisory authority.
These rights may be subject to exceptions or limitations (e.g. when your Personal Data have been processed for security purposes or stored for legal or contractual obligations) and must account for available technology and the cost of implementation. In certain cases, we will need to verify your identity before processing a request you may have based on the above-mentioned rights.
4.2 To whom should you address any request about your Personal Data?
4.3 How can you contact us?
- Through the “Contact Us” form (www.chopard.com/intl/contact-us) - By writing to the Chopard Data Protection Office either by email (email@example.com) or by posted letter (8, rue de Veyrot, 1217 Meyrin 1, Genève, Suisse) ; - By signing the consent withdrawal in the Client Form (only to withdraw your consent).
4.4 How do we guarantee the security of your Personal Data?
We use the appropriate technical, organisational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorised access, disclosure, alteration and destruction. Nevertheless, even if we strive to protect your Personal Data, we cannot guarantee the security of the information you transmit on our Chopard Platforms when transferred over the Internet on unsecured networks.
4.5 How do we guarantee the protection of your Personal Data if you are under 16 ?
Note to children under 16 : We will not knowingly collect or otherwise process (particularly through our Chopard Website) any Personal Data from anyone under the age of 16. If you are under 16, please ask one of your parents (or another legal guardian) to register and/or fill out the Client Form for you. Please do not submit any of your Personal Data to us. Should we discover or be informed that we have mistakenly collected your Personal Data, we will immediately delete such information from our records. Note to parents or other legal guardians: We will not intentionally collect (or otherwise process) any Personal Data from your children if they are under 16. If you are concerned that your child has registered on our Chopard Website or submitted any of their Personal Data to us and you wish to delete them, please contact us via the methods set out herein above and provide official documents establishing parental or guardian status.
2. WHAT IS A COOKIE ?
A cookie is a kind of digital tag that keeps track of your online visit. Almost every website uses cookie technology. A cookie will typically contain the name of the domain from which it originated, its "lifetime", and a value, usually a randomly generated unique number. Cookies are downloaded by your Internet browser when you first visit a website. They play an important role in making websites work better and more efficiently, including recognizing you and remembering information that may make it easier for you to use the website (such as remembering your preference settings).
2.1 Internal and third-party cookies
Cookies are downloaded to your device (e.g. your computer, smartphone or tablet) via your Internet browser when you first visit the Site.
When you next view the website using the same device, the cookie, as well as the information it contains, is sent back either to the site that produced it (internal cookie) or to a website different to that to which it belongs (third-party cookie). If you decline the use of all cookies, neither internal nor third-party cookies will be used. There will be no distinction between the two types of cookies.
2.2 Permanent and session cookies
Depending on how long they last, cookies can be "permanent" or "session" cookies.
A permanent cookie is a cookie that is stored on your computer until it expires or you delete it.
A session cookie, on the other hand, is deleted when you close your browser.
In addition to accepting cookies while using the Site, as described below, you can generally choose whether or not to accept cookies by changing your browser settings. For more information, see Section 4: How do I manage cookies?
3. WHAT KIND OF COOKIES DO WE USE?
3.1 Strictly necessary cookies:
The main cookies we use:
Cookie name: PHPSESSIONID
Function : Session identifier: maintain the connection
Lifespan : Session
Cookie name: Form_key
Function : Technical cookie protecting against cross-site request forgery (CSRF) attacks.
Lifespan : Session
Cookie name: Mage-cache-
Function : Facilitates caching of the site
Lifespan : 24h
3.2 Functionality cookies:
These cookies allow the Site to remember the choices you make and provide more personal and enhanced functionality. They have a short lifespan, for the most part, the time the session lasts, and at most, 12 months.
Examples of cookies we use:
Cookie name: store
Function : Caching of the selected store
Lifespan : 1 year
3.3 Analytical/performance cookies:
These are cookies that give us information regarding the use and performance of the Site, to establish statistics, attendance rates and use of various elements (e.g. content visited, path) for the purpose of improving the interest and usability of our services. These analytical cookies are applied by Google Analytics, Tongi (for China) and Siteimprove.
3.5 Targeting cookies:
Targeting cookies are set for the purpose of displaying targeted advertisements on the Site based on your interests or for managing our advertising campaigns. These cookies collect information about your activities on the Site and on other sites in order to offer you targeted advertisements.
These cookies are mainly third party cookies and come from companies such as: Facebook, Google AdWords, Adotmob, Numberly, Weborama.More detailed information on the specific cookies used on the Site is provided in our
4. HOW TO MANAGE COOKIES?
4.1 Accepting cookies during your first visit
On your first visit to the Site, you have control over whether you choose to accept or decline the use of non-essential cookies using our cookie consent tool. However, please note that if you choose to decline cookies, you may not be able to use all the features of our Site. You have the right to withdraw this consent at any time and refuse the use of non-essential cookies using our cookie consent tool.
4.2 Disabling and/or deleting cookies via your browser
You can change the cookie settings in your Internet browser where they can usually be found in the "options", "tools" or "preferences" menu. You can also consult the "help" menu of your browser. Depending on the browser, the mechanism for disabling cookies may vary.
Here are some links and information for further information on how to manage cookies settings :
If you are viewing this Site from different computers, you will need to change your settings again. For more information about cookies, including which cookies have been placed on your computer or mobile device, and how to manage and delete them, please visit www.allaboutcookies.org
4.3 Controlling analytics, sharing and advertising cookies with a cookie management platform
You can find further information about behavioural advertising and privacy on the Internet at the following address: http://www.youronlinechoices.com/ and discover which companies have registered to offer you the possibility of refusing or accepting the display of targeted advertising. This platform does not prevent the deposit or the conservation of cookies which must be carried out according to the methods indicated above.
Please note that the taking into account of your choices depends on a cookie. If you delete all cookies stored in your terminal via your browser as indicated above, neither we nor our providers will know that you have made these choices.
2. DESCRIPTION OF SERVICES
2.1 Chopard provides its Website and Services to help bring its quality, sustainable luxury goods to Chopard’s customers, and sharing information about one of the last family-run watchmaking and jewelry maisons, its members, news, events, services and other corporate information to its Website users and others. 2.2 Please note that all features, content, specifications of our Site or other Services, and any products or prices described or depicted, are subject to change without notice. Also, the inclusion of any product or service does not imply or warrant that it will be available at any time. 2.3 While we strive to ensure that our Services and all other information we provide are complete, accurate, and current, some information provided may sometimes be inaccurate, incomplete, or out-of-date. We make no representation regarding the completeness or accuracy of any Services, or other information, content, advice, or recommendations made through the Site or Services. We also do not make any representations or warranties regarding the quality or safety of any products or Services, or third party products or services offered or made available.
3. YOUR USE OF OUR SERVICES
What We Grant You
3.1 Chopard grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and limited license to access and use our Services, for the sole purposes of letting you, the user, use and enjoy the benefits of the Website for a personal non-commercial use as permitted by these Terms and our other policies. Please see Section 7, “Use of the Website,” below for more information on how we permit you to use our Website.
What You Grant Us
3.5 You are ultimately responsible for all content provided and activity by you or that otherwise occurs under your account (even if that content or activity occurs from other individuals who have accessed the Site and other Services through your account). 3.6 By using our Services, you agree that:
You will not use the Site or any Services for any purpose that is illegal or otherwise prohibited in these Terms.
You will not use any automated means – such as any robot, spider, etc. – to access the Services or extract other users’ information.
You will not copy, modify, distribute, sell, or lease any part of our Site or Services.
You will not reverse engineer or attempt to extract the source code of the software.
You will not use or develop any third-party applications to interact with the Site or Services or other users’ content or information, unless you have our written consent.
You will not use the Site or any Services in a way that could interfere with, disrupt, negatively affect, or inhibit other Chopard users in fully using the Services, or our ability to maintain our Services.
You will not use the Site or any Services in a way that could damage, overburden, or impair the functioning of the Services.
You will not use or attempt to use another Chopard user’s account without their permission.
You will not solicit other users’ login credentials.
You will not create an account using the name of another person with the intent of impersonating the other person, or create an account using any name that is offensive, vulgar, or obscene.
You will not provide content that is offensive or that contains pornography, graphic violence, threats, hate speech, or incites violence, or promotes any unlawful activity.
You will not use the Services in any way that violates Chopard’s rights or those of any third party.
You will not use the Services to harass, abuse, defame, stalk, or threaten others, including other users.
You will not compromise the security of the Services, including but not limited to uploading viruses or other malicious code.
You will not attempt to circumvent any content-filters or content-filtering techniques used by Chopard.
You will access only those areas or features of the Services that we have authorized you to access, and you will not attempt to access any areas or features that you are not authorized to access.
You will not probe, scan, or test the security or vulnerability of our Services, including any Chopard system or network.
You will not send unsolicited or spam emails to other users or to Chopard.
You will not engage in any activity that violates these Terms, and you will not encourage any acts that violate these Terms.
4. ORDERING PRODUCTS OR SERVICES
6. COPYRIGHT & INTELLECTUAL PROPERTY RIGHTS
6.1 The name and mark Chopard, the Chopard logos and all other Chopard-related marks depicted in this Website, whether registered or unregistered, are trademarks or service marks of Chopard, Le petit-fils de L.U. Chopard & Cie SA and its subsidiaries and affiliates in the United Kingdom and other countries. Nothing contained herein or on this Website shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark or other intellectual property of Chopard, Le petit-fils de L.U. Chopard & Cie SA, or any of its subsidiaries or affiliates. 6.2 The information, photos, text, graphics, videos, audio, tools, images, and all other content and materials provided by or made available on this Website (“Content”), and the Website itself, are protected by copyrights, trademarks and/or other intellectual property rights. This Content is owned or licensed by Chopard, Le petit fils de L.U. Chopard & Cie SA or its subsidiaries or affiliates, or used with permission of their owners. This Content is provided for your personal, non-commercial, and informational purposes only. This Content also includes, but is not limited to the text, graphics, photos, interactive features, trademarks, service marks, trade dress, and logos in our Services (“Marks”). You may not use, manipulate, copy, reproduce, transmit, distribute, broadcast, display, sell, or otherwise use our Content and Marks for any purpose whatsoever not permitted by these Terms. All rights are reserved, worldwide. 6.3 We respect the intellectual property rights of others – including copyrights – and prohibit our users from using our Services in a way that violates those rights. Some of the content available through our Services comes from other users and third parties. All other content, trademarks and copyrights that appear through our Website are the property of their respective owners. You agree that you will not use the Services in a way that violates or infringes upon someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property rights. 6.4 You may not use the Content, Marks, or Services, or the content of others, in ways that are not authorized by these Terms. We may terminate your use or prohibit you from using our Services if we believe that you are violating the intellectual property rights of others in your use of our Site or Services. 6.5 We also have the right to disclose your identity to any third party who is claiming that any content shared or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our Site. We have the right to remove any posting you make on our Site in our sole discretion. The views expressed by other users on our Site do not represent our views or values.
7. USE OF THE WEBSITE
7.1 The materials, information and Content contained on the Website is presented for information and promotion purposes only. 7.2 The materials, information and Content provided is for your personal use only. You may download, display or print the materials, information and Content appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title or interest with respect to said document or software. 7.3 Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the materials, information and Content of the Website, in whole or in part and by any means, is strictly prohibited, except with Chopard’s prior written consent. 7.4 Chopard neither warrants nor guarantees that use of any materials, information and Content displayed on its Website will not infringe on third party rights. Resale 7.5 Only those purchasing products for personal use by themselves or as gifts, and not for resale, may order products from this Website. Chopard reserves the right not to sell to any party purchasing products through this Website for the purpose of resale.
8. INFORMATION DEEMED NON-CONFIDENTIAL AND SUBMISSIONS
9. DISCLAIMER OF WARRANTIES
9.1 Any materials, information or Content on the Website are supplied “as is” in terms of their availability, and with no guarantee of any sort, express or implied, including, amongst others, implied warranty of merchantability or suitability for any particular purpose. 9.2 Chopard carries no liability and cannot guarantee that the Content on the Website is accurate, complete and up-to date, or that the Website contains no defect and that any existing defects will be corrected. By using this Website, you agree to do so at your own risk and assume full responsibility for any problems inherent in using it, any loss of data and costs related to any assistance or repair to any hardware and/or software used by you for connecting to the Website, and you agree that Chopard bears no liability whatsoever for any damage that may be caused by, result from or be connected to your use of the Website. 9.3 While Chopard takes reasonable and appropriate technical, organizational and administrative security measures to protect the information we are entrusted with, if you communicate with us by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent to such uncertainty and possible lack of confidentiality over the Internet.
10. LIMITATIONS OF LIABILITY
10.1 You access, use, browse and navigate on the Website at your own risk. 10.2 You accept that, to the fullest extent permitted by applicable regulations, neither Chopard nor any of its affiliates shall, under any circumstances, be held liable for actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if Chopard was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents, or other Contents or Services, on this Website. 10.3 All materials, information or Content downloaded or obtained in any other manner during the use of the Website are at your own risk. Chopard takes no responsibility for any damage or virus which might affect your computer equipment or other property by reason of your access to, use of, or downloading of any materials, information or Content from its Website or for any illegal intrusion or intervention in the IT system. 10.4 Chopard reserves the right to interrupt or discontinue any or all of the functionality of its Website. Chopard accepts no responsibility or liability whatsoever for any interruption or discontinuing of any or all functionality of its Website resulting from actions or omissions of Chopard or any third party.
11. CHANGE OF INFORMATION
11.1 The Content of the Website may contain inaccuracies or typographical errors. Chopard reserves the right to make changes, corrections, and/or improvements to such Content at any time without prior notice but does not assume any responsibility to do so. 11.2 The style, drawing and colours of Chopard products featured on the Website may be modified without prior notice.
12. AVAILABILITY OF PRODUCTS AND SERVICES
12.1 The products featured on the Website are representative of Chopard’s collection. However, not all Chopard products are featured on the Website. 12.2 The Website may contain information on Chopard products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product of service is or will be available. 12.3 Products and services described on this Website are available while supplies last. The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. Chopard reserves the right to discontinue the production of any product, and to discontinue the offering or sale of any product or service at any time, without notice. Chopard will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service. In the rare case in which a product may become unavailable after you have received confirmation of an order for it, Chopard will contact you, offering you the opportunity to order another product or to cancel your existing order. 12.4 While every effort is taken to try to ensure that the color, design, style, reference number, description, size and pricing of the products featured on the Website are representative of the original products, variation may occur. As such, product and service descriptions on this Website may vary from time to time, and typographical errors may occur, with the result that product and service descriptions, including but not limited to pricing, may not be complete, current, or accurate. Chopard will not be liable for any error or inaccuracy in the description, reference, pricing and in the photographs or graphical representations of products displayed on the Website, and is under no obligation to deliver the products and/or pay any damages whatsoever. Any questions about products can be directed to the Chopard Customer Service Department via our online “Contact US” page.
13. CHOPARD'S RETAIL PRICE
13.1 Chopard reserves the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online, you will be charged the price indicated on the Online Store of this Website at the time of your online order (except if pricing errors as noted in Section 13.4 above). All prices shown on the Online Store are in British Pounds (£). Payment for online orders is processed at the time of ordering. Chopard accepts most major credit cards. No checks, cash or money-order payments will be accepted for online purchases. An order placed will only be processed and shipped after all the information supplied is deemed verified and approval from the credit-card company has been received. Existing merchandise credits or gift certificates from Chopard or any of its affiliated entities may not be used for online purchases.
14.1 The Website may contain links to other third party Internet websites that are not operated or controlled by Chopard. Those addresses or links are provided solely as aids to assist you to locate other Internet websites that may be of interest. Chopard provides links as a convenience and does not endorse the proprietors or content of any linked Websites, including any linked website of any company related to Chopard, in control of it, or under common control with it. 14.2 Chopard has not reviewed any of the websites which link to the Website. Chopard shall not be held liable for the availability or content of such websites or any article contained on or obtained through such websites. Please note that following any link to any third party website is at your own risk.
15. JURISDICTION & CHOICE OF LAW
16.1 If any portion of these Terms is found to be unenforceable, that provision will be severed from these Terms, and will not affect the validity and enforceability of the remaining Terms.
17. COMPLETE TERMS
17.1 Please note that these Terms, along with any other documents incorporated by reference, make up the entire agreement between you and Chopard. We reserve all rights that are not expressly granted to you. You may not transfer any rights given or obligations borne to you under these Terms without our express consent. We do not waive any provision under these Terms even if it is not enforced. These Terms remain in effect until such time as modified or terminated by us.
18. CONTACT US
If you have any questions regarding these Terms or our practices, you can contact us via our online “Contact US” page or at:
Chopard (Great Britain) Limited Attn: Digital and E-commerce Department 28 Welbeck Street London W1G 8EW Email: firstname.lastname@example.org Tel: +44 (0) 20 7467 4200 Fax: +44 (0) 20 7467 4291
The website www.chopard.com/uk ("Website") is operated on behalf of Chopard (Great Britain) Limited, a company incorporated in England and Wales under company number 02158569 with its registered office at 28 Welbeck Street, London W1G 8EW and VAT registration number GB 718779384. Telephone number: +44 (0) 20 7467 4200, fax number: +44 (0) 20 7467 4291. Whenever we refer to "Chopard", “we” or "us" in these terms and conditions or elsewhere in this Website, we are referring to Chopard (Great Britain) Limited. Chopard (Great Britain) Limited is a subsidiary of Le Petit Fils de L.U. Chopard & Cie SA, a Swiss company.
These terms and conditions will apply to any purchase you make through this Website. You should carefully read these terms and conditions before you make any purchase. As a consumer, you have rights given to you by law in relation to products you buy from us. Your legal rights are not affected by these terms and conditions. We only supply products through this Website for domestic and private use. You agree not to use any products purchased through this Website for any commercial, business or resale purposes. For enquiries about business sales, please CONTACT US.
This Website is for consumers located in the United Kingdom. If you are located outside the United Kingdom, please visit the correct Chopard website for your location.
Changes to these terms and conditions
Chopard may change these terms and conditions from time to time. Each time you order products from this Website, your order will be governed by the terms and conditions posted on this Website at the time of your order. Please read these terms and conditions each time you place an order.
Pricing and Online Payment Methods
Chopard reserves the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online for a product or service, which we accept, you will be charged the price indicated on the 'Online Store' section of this Website at the time of your online order. All prices for our products and services shown on this Website are in pounds sterling and are inclusive of any excise duty and VAT. Prices do not include the cost of delivery. Details of our delivery charges can be found at "Shipping and Delivery".
Payment for online orders is processed at the time of ordering. Chopard accepts VISA and MASTERCARD credit and debit cards registered to billing addresses in the United Kingdom. Chopard does not accept cheques, cash or money-order payments for online purchases. For security reasons, Chopard may require you to pay by wire transfer in certain circumstances (for example, special orders and orders for high-value items). If payment by wire transfer is required, you will be asked to contact us for details of how to make the payment.
An order placed will only be processed and shipped after all the information supplied is deemed verified and approval for payment from the credit-card company has been received or, in the case of wire transfers, funds have been received into Chopard's account. Existing merchandise credits or gift certificates from Chopard or any of its affiliated entities may not be used for online purchases.
Products and availability Products and services described on this Website are available while supplies last. Chopard reserves the right to discontinue the production of any product and to discontinue the offering or sale of any product or service at any time, without notice. Chopard will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service. In the rare case in which an item may become unavailable after you have received confirmation of an order for it, Chopard will contact you, offering you the opportunity to order another item or to cancel your existing order. The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. While every effort is taken to try to ensure that the colouring, design, style, reference number, description and size of the products in the photographs displayed on the Website are representative of the original products, variations may occur. Because the actual colours and the representation you see on this Website will depend on your computer monitor and other technical factors, Chopard does not guarantee that the display of any products is accurate. If there are any details of a product that are particularly important to you, please contact us to discuss these details before you place your order.
Measuring guides All measuring guides found in this Website are provided as a reference only. You are responsible for determining the size of product that you wish to order. Any product that does not fit may be returned to Chopard in accordance with your legal rights and as set out below.
Orders The 'Online Store' section of this Website will guide you through the steps you need to take to place an order with us. Before you submit your order, a summary page will be displayed featuring a photograph of each selected product, its colouring, and reference, the quantity selected, its unit price and the total amount payable for your order (including any delivery charges for your chosen delivery option). You should check that this information accurately reflects your selection before submitting your order. The summary page will allow you to identify and amend any errors in your order before you submit it. Upon submission, your order will be forwarded to Chopard for checking and processing. We will send you confirmation by e-mail that we have received your order. This confirmation does not constitute our acceptance of your order. Once your order and your payment have been cleared, you will receive an e-mail confirming our acceptance of your order (the “Order Confirmation”). A contract of sale is made between you and us at the moment we send you an Order Confirmation. Contracts of sale will neither be filed by us nor accessible to you.
Each Order Confirmation will include full details of your order, including the total price to be charged for the order, including taxes and delivery charges for your chosen delivery option. Please check the Order Confirmation very carefully. If there are any problems with your Order Confirmation, please CONTACT US.
In the unlikely event that Chopard is not able to fulfil your order (for example, if the product selected is unavailable), Chopard will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your order. Once your order is processed and ready to ship you will receive by email a shipment notification with the tracking information for your package.
Pre-Sale Orders When the shipping date of our pre-sale products approaches, Chopard will send you an email at the email address you provided with your order and request that you confirm or verify your shipping address. If you do not submit your information within 10 days of Chopard's request, Chopard may, at its sole discretion, cancel your order and provide you a full refund of the amount you paid or continue to attempt to contact you. After you confirm your shipping information, we will notify you whether we accept or reject your order. Upon our acceptance, you will be bound by all the terms of sale applicable to purchases made through this Website.
Gift message service If during the check-out of your Chopard order, you opt to include a gift message, you acknowledge and agree that the gift message option is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Chopard accepts no liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and to terminate access to the gift message service at any time.
Shipping and delivery
Areas of Delivery: We only accept orders through this Website for delivery to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, please CONTACT US.
Shipping and Handling: We offer free Royal Mail Special Delivery Guaranteed by 1 pm for all orders. Our goal is to process orders for in-stock merchandise within 48 hours (2 business days) of receipt. Orders are processed Mon-Fri (excluding bank holidays). If we encounter any problems with your shipment, you will be notified. Your order should normally arrive the next day before 1 pm once you have received an email with confirmation that your order has been shipped. In any event, we will aim to deliver all products within 30 days of our sending an Order Confirmation.
All shipments require a signature by an adult (18 years old or older) on delivery. Upon signature by an adult confirming your acceptance of the product delivered, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the contract for sale by Chopard and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We recommend you inspect your package for damage or tampering before signing and accepting it.
Delivery Problems: If the delivery of your order is delayed, please contact us by email at “CONTACT US". Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please let us know and return any incorrect products to us in accordance with our exchange and returns policy.
As a consumer, you have legal rights in relation to any products that are not delivered within this 30 day period. Further information about your legal rights in respect of late delivery is available from your local Citizens' Advice Bureau or Trading Standards office.
Shipping to alternate addresses: If you ship your order to an address that is different than your billing address, as a security measure to protect our clients against fraud we will confirm your credit card has this alternate shipping address on record. To expedite the processing of your order, please call your credit card company and provide them with your alternate shipping address.
Your legal right to cancel
As a consumer, you have a legal right to cancel all or part of your contract for sale for any reason at any time up to 14 days after you receive the products you ordered. Your legal right to cancel does not apply to products that have been engraved, personalized or made to order. If you cancel your contract for sale we will refund you the price you paid for the products within 14 days of the day on which we receive the products from you (or, if earlier, the day on which we receive proof that you have sent the products to us). We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.
To cancel a contract for sale, you just need to let us know that you have decided to cancel. The easiest way to do this is to fill in the online form on our "CONTACT US" page. Alternatively, you may complete and return the model cancellation form set out below.
Model cancellation form: To Chopard (Great Britain) Limited. 28 Welbeck Street, London W1G 8EW. Telephone number: +44 (0) 20 7467 4200, fax number: +44 (0) 20 7467 4291. I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate
Your obligation to return products: If any products have been delivered to you before you decide to cancel your contract for sale, you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your contract for sale. Please see the 'Exchange and returns' section for information on how to return products. Further information about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.
EXTENDED RETURNS: Enjoy our return and exchange service until January 10 2020, for orders placed during Nov 18 – Dec 25 2019.
Exchange and returns
Returns to the E-Boutique Customer Service Center: In order to help us deal with your returns efficiently, please “CONTACT US” to let us know that you wish to return your items before you send them to us. We will send you a Returned Merchandise Authorization (RMA) number and a Return Form by e-mail.
Please note that all online returns and exchanges through the E-Boutique Customer Service Center are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return).
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as Chopard will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.
Returns to a Chopard Boutique: You may also return products purchased through this Website to our Chopard flagship boutique (located at 12-13 New Bond Street, Mayfair, London, W1S 3SS).
Please note that all online returns and exchanges through the Chopard Boutique are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
Unfortunately, we are not able to process refunds in-store for products purchased through this Website. If you return products purchased through this Website to our boutique, your refund will be processed by our E-Boutique Customer Service Centre within 14 days. Products returned to our boutique may also be exchanged for alternative products and/or store credits. Please note that store credits may only be redeemed at one of our boutiques and may not be used for online purchases.
Refunds: We will refund you on the credit or debit card used by you to pay. If you paid by wire transfer, please contact us to arrange a refund.
Product exchange: Should a product be returned for exchange by you or a gift recipient to our Customer Service Center, the following shall apply: if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value. If the product returned is more expensive than the exchanged item, a merchandise credit of the price difference will be issued.
No returns to authorized resellers: Products purchased online through this website may not be returned (whether for refund or exchange) to a third party authorized reseller of Chopard products.
Our liability to you
Chopard is under a legal duty to supply products that conform to the contract for sale between you and us. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms and conditions. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizens' Advice Bureau or Trading Standards office. We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these terms and conditions. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for sale.
Online Dispute Resolutions
If you have a question, problem or protest about any product you have bought online on our official website, please contact us by email at “CONTACT US".
Should we not be able to solve the situation, you can use the Online Dispute Resolution platform (ODR platform), established and managed by the European Commission pursuant to Regulation (EU) No 524/2013 (the ODR Regulation) in order to try to reach an out-of-court settlement. This is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. You can only use it if you live in the EU and the trader is based in the EU. We invite you to take note of the 4 steps procedure. You can file a complaint following this link>.
Warranty & Repair
Products purchased through this Website benefit from the same warranty as Chopard products purchased from Chopard boutiques and authorized resellers. Further information about our warranty may be found at Chopard Warranty. As a consumer, our warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizens' Advice Bureau or Trading Standards office.
Chopard offers a repair service for products purchased online. To process a repair, please CONTACT US for complete instructions.
The price is indicative and subject to change without notice. Chopard reserves the right at any time to modify the products featured in the present selection. The creations in this document are not always reproduced to exact size. The colours may differ from the original and the carat weight of the stones can vary. The trademarks, the corporate names as well as the designs of Chopard watches, jewellery and accessory models are the exclusive property of Chopard. Any imitations or counterfeits will be prosecuted.
This LEGAL NOTICE was last updated on June 04, 2018.