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萧邦集团包含位于瑞士的萧邦母公司“Le Petit-Fils de L.-U. Chopard & Cie SA” 及其附属公司(以下简称“萧邦”、“我们”、“我方”)。我们承诺保护您的隐私并持续优化为您提供的各项服务。
萧邦隐私政策(以下简称“隐私政策”)旨在向您提供与您的个人信息相关的所有处理进程(如收集、使用、记录、保存或转移),我们会通过在线平台(网站、应用程序、社交网络)(以下简称“萧邦平台”)收集此类信息,或在组织活动或借助其他互动方式,通过您在品牌精品店或客服中心填写的萧邦顾客表格(以下简称“顾客表格”)来收集相关数据。
本隐私政策不适用于第三方网站或应用程序通过链接或登录任何萧邦平台收集的个人信息。这些第三方网站和应用程序的隐私政策及操作不在我们的责任范围内
我们会通过以下多种途径和情况来收集与您相关(作为自然人)或能让我们对您进行识别的个人信息(以下简称“个人信息”) :
- 浏览任意一个萧邦平台,特别是在网站注册或填写网站的“联系我们”表格;
- 访问我们的精品店、销售点或办公处;
- 购买萧邦作品或要求客户服务;
- 通过电子邮件或电话与我们展开互动;
- 在我们的精品店、客服中心或在参加萧邦活动时填写包含顾客表格(打印版或电子版)在内的任一表格;
- 通过我们的个别商务和广告合作伙伴(在获得您明确同意的前提下)。
根据您与我们互动的目的与方式,我们可能会收集您主动提交给我们的信息(可以构成个人信息),如:
- 与您的身份相关的信息(姓名、性别、生日、国籍);
- 联系信息(邮政地址、电子邮箱和电话号码);
- 与您的称谓相关的信息;
- 在购买和交易时提交的信息(银行卡信息和根据反洗钱法相关要求所提交的信息);
- 其他个人信息,其中包括与您的偏好和个人及/或职业兴趣有关的信息、人口统计资料、与萧邦作品相关的体验和联系偏好,以及您的职业情况(职位名称、公司/雇主、职业联系信息)、您的爱好(运动、业余活动)和生活方式;
- 客服信息(如客服申请、评价、反馈、投诉和维修记录);
- 与您的应聘申请相关的信息(学历,培训经历和职业经历)。
我们可能还会通过自动方式,或间接从您或第三方(网站或社交网络)来收集其他类型的信息(可以构成个人信息),如:
- 通过置于您设备上的Cookie或类似技术,收集与萧邦平台使用相关的信息,其中包括您的IP地址,或其他浏览数据(包括所使用的浏览器和设备类型)。一些cookies是萧邦平台正常运行所必需的,一些是用于分析目的,以帮助我们为您提供更加个性化的服务和更好的数字体验。如需了解与cookies相关的信息或如何更改您的偏好,请查阅我们的Cookie使用政策。
- 通过萧邦的精品店、销售点或办公处的视频监控系统所拍摄的影像;
- 您通过社交网站所公开分享的信息,无论是否作为与萧邦互动的一部分。
我们承诺只会在达到以下至少一条法律依据的前提下才会处理您的个人信息:
- 您已经因一个或多个特定目的而明确同意我们处理您的某些个人数据,(特定目的如使用萧邦网站、接收电子通讯、通过“联系我们”表格让我们与您取得联系);
- 需要处理信息以履行合同(与购物、维修申请或其他服务相关),或在履行此类合同之前,根据您的请求而采取某些程序;
- 需根据我们遵从的法律规定来处理信息;
- 需以维护我们的合法利益(如安全目的)为目的来处理信息。
3.1 我们可能会将您提供的个人信息用于以下目的:
Purpose |
Type of Personal Data collected |
Grounds for the collection |
Retention period |
Sending you invitations to events and communications about Chopard by post |
Information about your identity, civil status and contact information |
Chopard’s legitimate interest: we have a legitimate interest in contacting you by limited methods as a current client of Chopard. |
This data will be retained for this purpose for a maximum of 3 years after your last purchase or your last contact with Chopard (e.g., opening a client account). |
Sending you the Chopard e-newsletter and other electronic communications so that you will be the first to know about our creations, events, initiatives, and exclusive services |
Information about your identity, civil status and contact information |
Consent: you have asked to receive our newsletter and other electronic communications by checking the box provided for that purpose on our website or on our Client Form. |
This data will be retained for this purpose unless you withdraw your consent. We will contact you regularly to make sure that you still want to receive our communications. |
Sending you satisfaction surveys to improve your experience at Chopard |
Information about your identity, contact information and information in relation to purchases or requests. |
Chopard’s legitimate interest: we have a legitimate interest in asking your opinion on your Boutique experience following a purchase. Consent: if you are not a client, following a Boutique visit. |
This data will be retained for this purpose for a maximum of 3 years after your last purchase or request. |
Creating a summary of your preferences based on information that you have provided as well as your purchase history, whether or not in connection with sending targeted advertising |
Information about your identity, contact information, information about purchases, your preferences and personal and/or professional interests and information about your use of Chopard Platforms. |
Consent: in the event of targeted advertising, when you have agreed to this type of analytics via the cookie control tool and other targeting technologies. Chopard’s legitimate interest: aside from targeted advertising, it is in our legitimate interest to better understand our clients and address them effectively. |
Please see our cookies policy on this subject to find out the retention period for cookies and other technologies used by us. This data will be retained for this purpose for a maximum of 3 years after your last purchase or your last contact with Chopard (opening a client account). |
Creating custom audiences in order to show you (and where applicable, other users who have a similar profile to yours) on third-party applications and/or social networks, targeted advertising of our products and services, depending on your interests and personal preferences |
Information about your identity, contact information, information in relation to purchases, your preferences and personal and/or professional interests and information about your use of Chopard Platforms |
Consent: you have agreed to this type of analytics via the cookie control tool and other targeting technologies. |
Please see our cookies policy on this subject to find out the retention period for cookies and other technologies used by us. |
Measuring and optimizing our targeted advertising on third-party applications and/or social networks |
Information about your identity, contact information, information in relation to purchases, your preferences and personal and/or professional interests, and information about your use of Chopard Platforms (in particular conversion events) |
Consent: you have agreed to this type of analytics via the cookie control tool and other targeting technologies. Chopard’s legitimate interest: we have a legitimate interest in measuring the effectiveness of our advertising campaigns. |
Please see our cookies policy on this subject to find out the retention period for cookies and other technologies used by us. |
Processing your orders, purchases and deliveries |
Information about your identity, contact information and information in relation to purchases |
Performance of a contract |
This data will be retained for the period that is necessary for the performance of the purchase contract binding us and for 10 years after performance of said contract. |
Providing you with customer service |
Information about your identity, contact information and information in relation to purchases |
Performance of a contract |
This data will be retained for the period that is necessary for the performance of the purchase contract binding us and for 10 years after performance of said contract. |
Providing you with information on products, services and Chopard Platforms and responding to any other requests |
Information about your identity, contact information and information sent as part of your request |
Chopard’s legitimate interest: we have a legitimate interest in providing you with this information and responding to your requests. |
This data will be retained for this purpose for a maximum of 10 years after your last purchase or your last contact with Chopard (opening a client account) or for 3 years only after your request, if you are not a client. |
Managing, maintaining and optimizing the Chopard Platforms, providing support and security services |
Information about the use of the Chopard Platforms |
Chopard’s legitimate interest: we have a legitimate interest in offering you an optimal experience on our Chopard Platforms and making sure that your transactions are secure. Your consent:for processing that is not strictly necessary for the operation of our Chopard Platforms |
Please see our cookies policy on this subject to find out the retention period for cookies and other technologies used by us. |
Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Chopard Platforms, Boutiques and offices |
Information about your identity, contact information and video surveillance system footage from Chopard’s Boutiques, points of sale and offices |
Chopard’s legitimate interest |
The data collected during your visit to Chopard’s office(s) will be retained for 6 months after your last visit. The data collected from our video surveillance system will be retained for 30 days. |
Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering legislation) |
Information about your identity, contact information and information in relation to payments |
Legal obligations: these require us to retain your data for a certain period. |
This data will be retained for 10 years for accounting purposes, or even longer depending on the type of obligation or in the event of a dispute. |
除非法律要求或出于另一时期的安全考虑,有必要满足上述目的,并且您在上述任何时间期限届满前不撤销您对其处理的授权(无论是为了一个或数个目的),同时并没有行使您的被遗忘权利(通过下文“如何联系我们”中所述的任何方式),我们就可以存储或以其他方式处理您的个人信息。我们会因应及符合法律义务、可用技术和实施成本来执行您个人信息的存储。
我们只会在满足以下条件的情况下在萧邦集团内部或与第三方分享您的个人信息:
- 服务供应商:我们的业务运营需要服务供应商支持时(例如,交付作品,允许支付授权,组织活动或发送我们的萧邦电子快讯,支持、管理和维护我们的萧邦平台,降低风险,防止欺诈和促进信任与安全);
- 法院、监管机构或其他第三方:在法律要求下,或与法律诉讼或程序有关时,或为了打击欺诈时。
我们期望所有的第三方能够提供必要的保密和安全保证,并根据相关法律采取适当的组织和技术措施。我们的服务供应商只会根据我们的指示范围内处理与他们共享的个人信息。
当我们在根据上述情况处理您的个人信息时,有可能会将其转发至瑞士或欧盟境外的目的地。不论如何,我们只会在有合适能力的部门确认转发国家拥有相同的信息保护水平或能提供相应保护措施的条件下才会转发信息。您可以联系我们(请参见下文“如何联系我们?”),了解与此类适当保障措施相关的额外信息。
- 查阅权:您有权查阅所收集与您相关的个人信息类别以及此类个人信息的处理方式;
- 修改权:您有权要求修改不正确的个人信息;
-反对处理权:您随时有权反对处理(全部或部分)您的个人信息。
-被遗忘权:您有权要求个人信息被系统遗忘,特别当您不再授权(并且您随时有权撤销您的授权)处理您的个人信息时(通过下方“如何联系我们”章节中所提供的方式)。被遗忘权并非是绝对赋予的,只可应用于个别情况;
-限制处理权:您有权限制个人信息的处理方式,如限制您个人信息的使用方式。这是您行使被遗忘权的替代途径。这项权利并非是绝对赋予的,只可应用于个别情况;
-知情权:您有权获取有关您的个人信息处理的任何和所有信息,而这些信息应是清晰,正确,全面且易于获取的;
-数据转移权:您有权(或有权要求)将您的个人信息从一个电子处理系统转移至另一个电子处理系统;
-自动决策制定或特征分析相关权利:您有权拒绝成为以自动处理进程为单一基础(如特征分析)的决策对象
-向相关监管机构/监督机构提出投诉的权利。
这些权利可能会出现例外或受限的情况(如出于安全原因处理您的个人信息,或因司法或合同义务而保存您的个人信息)且需将可用技术和实施成本纳入考虑范围。
个别情况下,在处理您提交的与上述权利相关的请求之前,我们需要核实您的身份。
萧邦收集的所有个人信息均由我们管理。作为管理方,我们负责明确个人信息的处理目的与方式。
萧邦的管理方为Le petit-fils de L.U.Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Switzerland。
如果您希望行使本隐私政策中所描述的任何权利,或您有与本隐私政策相关的疑问或忧虑,请联系我们(见下方的“如何联系我们?”)。
- 通过“联系我们”表格 ;
- 通过电子邮件:dataprotection.office@chopard.ch,或致函至:Chopard Data Protection Officer, Rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland;
- 在顾客表格中填写撤销授权(仅用于撤销您本人的授权)。
我们会使用合适的技术、组织和行政安全措施,以保护您的个人信息数据不会被丢失、滥用、未授权阅览、披露、篡改和损毁。
尽管如此,虽然我们尽全力保护您的个人信息,如果您通过不安全的网络环境向萧邦平台发送信息,我们将无法确保信息的安全性。
16岁以下未成年人仕须知:我们不会故意采集或处理(尤其是通过我们的萧邦网站)任何16岁以下未成年人仕的个人信息。如果您未满16岁,请让您的父或母(或其他合法监护人)来为您注册和/或填写客户表格。请勿向我们提交您的任何个人信息。如果我们发现或被告知错误地收集了您的个人信息,我们将立刻将此类信息从记录中删除。
父母或其他合法监护人须知:我们不会故意釆集(或处理)任何16岁以下未成年人仕的个人信息。如果您担心您的孩子于萧邦网站注册或向我们提交了个人信息且您希望删除此信息,请根据上方说明联系我们,并提交能证明亲子关系或监护人身份的官方文件。
我们保留随时更改本隐私政策的权利。与本隐私政策内容更改有关的通知将在萧邦平台上发布。因此,您需要随时留意本隐私政策的内容变动。
本隐私政策的最近更新日期为2021年3月1日。