We, the Chopard Group, whose undertakings include Chopard’s parent company “Le petit-fils de L.U. Chopard & Cie SA” located in Switzerland and its affiliated companies, (hereinafter “Chopard”, “we”, “us”) are committed to protecting your privacy while continuously improving the services we offer you.
- WHAT IS PERSONAL DATA AND HOW DO WE COLLECT IT?
- WHICH TYPE OF PERSONAL DATA DO WE COLLECT?
- ON WHICH GROUND(S) MAY WE COLLECT YOUR PERSONAL DATA?
- FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
- - MAY WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES? IF SO, WITH WHOM?
- MAY WE TRANSFER YOUR PERSONAL DATA OUTSIDE SWITZERLAND OR EUROPEAN UNION?
- WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?
- TO WHOM SHOULD YOU ADDRESS ANY REQUEST ABOUT YOUR PERSONAL DATA?
- HOW TO CONTACT US?
- HOW DO WE GUARANTEE THE SECURITY OF YOUR PERSONAL DATA?
- HOW DO WE GUARANTEE THE PROTECTION OF YOUR PERSONAL DATA IF YOU ARE UNDER 16?
We may collect personal information about you (as an identified natural person) or which allows us to identify you (hereinafter your “Personal Data”) in various ways and circumstances, including:
- when you visit any of our Chopard Platforms, particularly when your register on our websites or fill out our Contact Us Form;
- when you visit our boutiques, points of sale or offices;
- when you purchase a Chopard product or request customer service;
- when you interact with us via email or telephone;
- when you fill out any forms in our boutiques, customer service centers or during Chopard events, including the Client Form (printed or electronic);
- Through some of our commercial and advertising partners (always with your explicit consent).
2.2 Which type of Personal Data do we collect?
Depending on the purpose and the way you interact with us, we may collect information (that may constitute Personal Data) which you actively give us, such as:
- contact information (name, postal address, email address and telephone number)
- information provided in relation to purchases and transactions (credit card information and information required by anti-money laundering laws)
- other personal information, including information regarding your preferences and personal and/or professional interests, such as date of birth, marital status, gender, nationality, demographics, and experiences with our products and contact preferences, your professional situation (professional title, company/employer, professional contact details), your interests (sports, leisure) and your lifestyle
- customer service information (such as customer service requests, comments, feedback, complaints and repair history)
We may also collect other types of information (that may constitute Personal Data) by automated means, or indirectly from you or from third-parties websites or social networks such as:
- images taken through our video surveillance system in Chopard boutiques, points of sale or offices
- any other information that you share publicly on third-party social networks as part of your interaction with Chopard
2.3 On which ground(s) may we collect your Personal Data?
We guarantee that we process your Personal Data only if and to the extentthat at least one of the following legal provisions applies:
- You have given us explicit consent to process certain Personal Data of yours for one or more specific purposes (e.g. to use our Chopard websites, to receive newsletters, to be contacted through the “Contact Us” form);
- Processing is necessary for the performance of a contract (related to your purchase, repair order or other services) or in order to take steps at your request prior to entering into such a contract
- Processing is necessary for compliance with a legal obligation to which we are subject
- Processing is necessary for the purposes of the legitimate intereststhat we pursue (e.g. security purposes)
3.1 For what purposes do we use your Personal Data?
3.1.1 Marketing and promotional purposes::
- Send you personal invitations to Chopard events as well as corporate and marketing communications (including content and news from the Chopard world, gifts and catalogs) corresponding to your interests and personal preferences;
- Send you the Chopard e-newsletter so that you will be the first to know about our creations, events, initiatives and personalised services corresponding to your interests and personal preferences.
3.1.2 Business purposes :
- Process your orders, purchases and deliveries;
- Provide you with customer service.
3.1.3 Support purposes :
- Provide you with information about our Chopard Platforms, products and services;
- Answer your requests;
- Administer, maintain and optimize our Chopard Platforms, providing support and security services.
3.1.4 Legal purposes :
- Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Chopard platforms, boutiques and offices;
- Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering obligations).
3.2 How long may your Personal Data be stored?
Unless required by law or because of security imperative for another time period, we may store or otherwise process your Personal Data as long as it is necessary to satisfy the purposes described hereinabove and insofar as you do not withdraw your consent for its processing (either for one or several purposes) nor exercise your right to be forgottenbefore the expiration of any of these time periods (by any of the means described below under the “How can you contact us?” section). Your Personal Data will be stored in a manner compatible with legal obligations, available technology and cost of implementation.
3.3 May we share your Personal Data with third parties? If so, with whom?
We may only share your Personal Data within the Chopard Group and with third partiesin the few following cases:
- Service providers to support us in our business operations (e.g. to deliver products, allow payment authorization, for the organisation of events or to send our Chopard e-newsletter, to support, manage and maintain our Chopard Platforms, mitigate risk, help prevent fraud and promote trust and safety)
- A court or a regulator or any other third party if it is required by law or in connection with a legal claim or proceeding or to combat fraud
We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions.
3.4 May we transfer your Personal Data outside Switzerland or European Union?
When we share your Personal Data under the described circumstances hereinabove, we may transfer it to a destination outside Switzerland or the European Union. In any case, such transfers will be only executed if the competent authorities have confirmed the adequacy of the country's level of protection or if we can offer you other appropriate safeguards. You can obtain additional information on the appropriate safeguards by contacting us (see the section “How to contact us?” below).
4.1 What rights do you have regarding your Personal Data?
- The right of access: You have the right to know what Personal Data have been collected about you and how such Personal Data have been processed.
- The right to rectification: You have the right to request changes to inaccurate Personal Data. - The right to object: You may declare that you do not want your Personal Data processed (in whole or in part) at any time.
- The right to be forgotten: You may exercise this right particularly when you no longer consent to the processing of your Personal Data. You have the right to withdraw your consent anytime (by any of the means described below under the “How can you contact us?” section). The right to be forgotten is not an absolute right and only applies in certain circumstances.
- The right to restrict processing: You have the right to limit the processing of your Personal Data, i.e. limit the way we use your Personal Data. This is an alternative to exercising your right to be forgotten. This right is not an absolute right and only applies in certain circumstances.
- The right to be informed: You have the right to obtain any and all information regarding the processing of your Personal Data that is clear, correct, comprehensive and easy to access.
- The right to data portability: You have the right to transfer (or to ask for the transfer of) your Personal Data from one electronic processing system to another electronic processing system.
- The right in relation to automated decision making or profiling You have the right not to be subject to a decision based solely on automated processing, such as profiling.
- The right to lodge a complaint: You have the right to lodge any complaintthat you may have with a supervisory authority.
These rights may be subject to exceptions or limitations (e.g. when your Personal Data have been processed for security purposes or stored for legal or contractual obligations) and must account for available technology and the cost of implementation.
In certain cases, we will need to verify your identity before processing a request you may have based on the above-mentioned rights.
4.2 To whom should you address any request about your Personal Data?
All Personal Data collected by Chopard is controlled by us. As a controller, we determine the purposes and means of the processing of your Personal Data.
Specifically, Chopard’s controller is the company Le petit-fils de L.U. Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland..
4.3 How to contact us?
- Through the “Contact Us” form (www.chopard.com/intl/contact-us)
- By writing to the Chopard Data Protection Office, Rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland
- By signing the consent withdrawal in the Client Form (only to withdraw your consent).
4.4 How do we guarantee the security of your Personal Data?
We use the appropriate technical, organisational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorised access, disclosure, alteration and destruction.
Nevertheless, even if we strive to protect your Personal Data, we cannot guarantee the security of the information you transmit on our Chopard Platforms when transferred through the Internet onunsecured networks.
4.5 How do we guarantee the protection of your Personal Data if you are under 16 ?
Note to children under 16 : We will not knowingly collect or otherwise process (particularly through our Chopard Website) any Personal Data from anyone under the age of 16. If you are under 16, please ask one of your parents (or another legal guardian) to register and/or fill out the Client Form for you. Please do not submit any of your Personal Data to us. Should we discover or be informed that we have mistakenly collected your Personal Data, we will immediately delete such information from our records.
Note to parents or other legal guardians: We will not intentionally collect (or otherwise process) any Personal Data from your children if they are under 16. If you are concerned that your child has registered on our Chopard Website or submitted any of their Personal Data to us and you wish to delete them, please contact us via the methods set out hereinabove and provide official documents establishing parental or guardian status.
Our web servers collect general data pertaining to each Website user, including their IP address, domain name, referring web page and the length of time spent and the pages accessed while visiting this Website. This web usage information is collected to help us manage and administer our Website, improve the content of our Website, to measure the effectiveness of our advertising, and customize and improve the Website user experience. Web analytic information is gathered using the following methods: (1) cookies, (2) web beacons (a.k.a. clear gifs), (3) conversion tracking, (4) third party ad serving mechanisms, and (5) general detection and use of your internet protocol (IP) address or domain name. We do not combine any web usage information with information collected offline or from other sources.
To make this site work properly, like most other websites, we sometimes place small data files called cookies on your device.
2.1 What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
2.3 Cookies strictly necessary for the website to function
These are cookies allowing us:
- To remember which site preferences you may have applied (ex: language selection)
- To keep your product selections within your list of favorites (or shopping bag on our E-Boutique) whilst you continue to navigate our website
- To provide you with services such as online chat (on our E-Boutique)
2.4 Analytics cookies
These are cookies allowing us to collect statistics, by gathering anonymous information on how you use our website. These statistics help us analyze and improve our website features, fix any error you may have encountered during your visit on our website, and ensure you the best browsing experience.
2.5 Third party cookies
These are cookies allowing us to collect anonymous information to evaluate how relevant are our ads and provide You with interest-based adverts on other websites (such as Facebook, the Google AdSense network, etc.).
If for any reason you do not want to take advantage of cookies, you can easily manage your cookie preferences by accessing your browser’s settings.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. Please visit aboutcookies.orgto find instructions on how to manage or disable cookies.
Web pages on this site or e-mail messages you receive from us may contain a small graphic image called a web beacon (sometimes called a web bug or clear gif). Web beacons are typically very small (generally 1-by-1 pixel) and invisible to the user, however any electronic image viewed as part of a web page or e-mail message, including an advertisement or HTML content, can act as a web beacon. Web beacons are designed to allow us or a third party to collect certain information and monitor user activity on our site. Collected information can include the IP address of the computer that the web beacon is sent to, the URL of the page the web user comes from, and the time the web beacon is activated (such as when you view the web page, advertisement, or e-mail that contains the web beacon). No personal information is obtained from this tracking, rather just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.
Search engines offer a feature called “conversion tracking” which is a way to track clicks to sales from either search results or ads on search engines. Using either web beacons or visible images, depending upon the search engine, the search engine notes and saves information in a cookie with non-personal information such as time of day, browser type, browser language, and IP address with each query. Information is gathered in the aggregate, without unique personal data. Conversion tracking allows the search engine company and Chopard to track clicks to sales, including the number of clicks (“visits”) it takes before a purchase is made and permits us to measure the effectiveness of our search engine participation.
1.4 The Website may be administrated and operated from different locations in Switzerland and Germany. The Website is accessible worldwide. If you chose to access the Website from outside Switzerland and Germany you do so on your own initiative and you are solely responsible for complying with compulsory local laws.
2.1 Chopard has the exclusive rights, title, and interest (unless stated otherwise) to the Website’s Intellectual Property Rights, including but not limited, to its content.
2.2 Intellectual Property Rights include all intellectual property rights of whatever nature without limitation: all texts, graphics, user and visual interfaces, photos, images, illustrations, trademarks, logos, layout, video clips, audio clips, sound, music, design, know-how, technology, drawing, products, artwork and other materials appearing on the Website, and future rights of copyright, as well as all rights to software programs, code and supporting documentation, moral rights, image rights, patents, trademarks, trade names, goodwill, internet domain names, registered and unregistered design rights, data, database rights and all other intellectual property rights (whether registered or not) or other rights or forms of protection having equivalent or similar effect anywhere in the world, insofar as these rights have been created by Chopard or its employees.
2.3 Except as provided for under §3 hereinafter, nothing contained on the Website shall be interpreted as granting licence or the right to use any content on the Website.
3.1 The data contained on the Website is presented for information and promotion purposes only.
3.2 The information provided is for your personal use only. You may download, display or print the information appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title or interest with respect to said documents or software.
3.3 Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except with Chopard’s prior written consent.
3.4 Chopard neither warrants nor guarantees that use of any content displayed on its Website will not infringe on third party rights.
4.2 You hereby accept that all comments, suggestions, drawings, concepts, photos, testimonials or any other documents (except for your private confidential information) communicated or entrusted to Chopard through its Website or by any other means (“Suggestions”) shall not be deemed as confidential and shall not be your property.
4.3 All Suggestions automatically become the property of Chopard as soon as they are made. Making a Suggestion transfers all rights, titles and interests, including the copyrights, linked to the Suggestions to Chopard. Chopard has no obligation (i) to preserve the confidential nature of any Suggestion; (ii) to financially compensate anyone in exchange of or in connection with a Suggestion; or (iii) to reply to or acknowledge receipt of any Suggestion made to it.
4.4 You hereby guarantee that no Suggestion made infringes on the rights of a third party, with respect to copyright, registered trademarks, patents, trade secrets, private life or any other personal or property rights. By making a Suggestion, you acknowledge that Chopard can (but is not obliged to) copy, publish, disseminate or use this Suggestion for any purpose, including, but not limited to, advertising, promotional or product development purposes or any other commercial purpose, without any financial compensation being payable to you or to any other person. You are and shall remain liable for the content of any Suggestion made by you.
4.5 Chopard enjoys a worldwide reputation for both the design and manufacture of high quality jewellery, watches and other luxury products. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Chopard’s creations. As a result, Chopard will not agree to or accept being the receiver of unsolicited proposals of collaboration and it is possible that Chopard may already be working on similar ideas. Consequently, you are advised that Chopard is not interested in receiving ideas or other proposals.
5.1 Any materials, information or Website content are supplied “as is” in terms of their availability, and with no guarantee of any sort, express or implied, including, amongst others, implied warranty of merchantability or suitability for any particular purpose.
5.2 Chopard carries no liability and cannot guarantee that the information contained on the Website is accurate, complete and up-to date, or that the Website contains no defect and that any existing defects will be corrected. By using this Website, you agree to do so at your own risk and assume full responsibility for any problems inherent in using it, any loss of data and costs related to any assistance or repair to any hardware and/or software used by you for connecting to the Website, and you agree that Chopard bears no liability whatsoever for any damage that may be caused by, result from or be connected to your use of the Website.
5.3 If you communicate with us by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent to such uncertainty and possible lack of confidentiality over the Internet.
6.1 You access, use, browse and navigate on the Website at your own risk.
6.2 You accept that, to the fullest extent permitted by applicable regulations, neither Chopard nor any of its affiliates shall, under any circumstances, be held liable for actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if Chopard was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents on this Website.
6.3 All materials downloaded or obtained in any other manner during the use of the Website are at your own risk. Chopard takes no responsibility for any damage or virus which might affect your computer equipment or other property by reason of your access to, use of, or downloading of any material from its Website or for any illegal intrusion or intervention in the IT system.
6.4 Chopard reserves the right to interrupt or discontinue any or all of the functionality of its Website. Chopard accepts no responsibility or liability whatsoever for any interruption or discontinuing of any or all functionality of its Website resulting from actions or omissions of Chopard or any third party.
7.1 The content of the Website may contain inaccuracies or typographical errors. Chopard reserves the right to make changes, corrections, and/or improvements to such content at any time without prior notice but does not assume any responsibility to do so.
7.2 The style, drawing and colours of Chopard products featured on the Website may be modified without prior notice.
8.1. The products featured on the Website are representative of Chopard’s collection. However, not all Chopard products are featured on the Website.
8.2. The Website may contain information on Chopard products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product of service is or will be available.
8.3. While every effort is taken to try to ensure that the colour, design, style, reference number, description and size of the products featured on the Website are representative of the original products, variation may occur. Neither Chopard nor its affiliated companies shall be liable for any error or inaccuracy in the description, reference and in the photographs or graphical representations of products displayed on the Website. Chopard will not be liable for such errors and is under no obligation to deliver the products and/or pay any damages whatsoever. Any questions about products can be directed to the Chopard Customer Service Department on the hyperlink.
9.1. The prices of gem-set models are dependent on market fluctuations and therefore subject to variations. Chopard reserves the right to modify the prices and models on this website at any time.
10.1 The Website may contain links to other Internet websites that are not operated or controlled by Chopard. Those addresses or links are provided solely as aids to assist you to locate other Internet websites that may be of interest.
10.2 Chopard has not reviewed any of the websites which link to the Website. Chopard shall not be held liable for the availability or content of such websites or any article contained on or obtained through such websites.
10.3 Any links to off-sites pages or other websites are set up at your own risk. Any link to another website or any reference to information, products or services supplied by third parties, in no way implies that Chopard has given its approval concerning those websites or articles. Any question or comment concerning any other website must be sent to that website’s operator. No link with the Website is authorized without Chopard’s prior written approval.
Le Petit Fils de L.-U. Chopard et Cie S.A., Meyrin