Frequently Asked Questions
- What shipping options are available on Chopard.co.uk?
- Will I be charged sales tax on my Chopard.co.uk purchase?
- Can I ship my order to an international location?
- Will my Chopard.co.uk purchase arrive gift-wrapped?
- Can I include a personalized gift message with my purchase?
- How can I make returns or exchanges?
Care and Repair
- How do I care for my Chopard watch or jewellery item?
- What should I do when my Chopard watch or jewellery piece needs a service or repair?
- Who is entitled to perform service and repairs on my Chopard product?
- What does the Chopard international warranty cover?
- I dropped my watch, but it is still working. Do I need to have it checked at a Chopard service center?
- A mist appeared under the crystal of my Chopard watch. Is this normal?
- Can I swim or shower wearing my Happy Diamonds jewellery?
- I would like to know the value of my Chopard watch or jewellery.
- I misplaced the certificate of origin and warranty of my Chopard item. What can I do to replace it?
- What is the difference between a mechanical hand-wound movement, an automatic self-winding movement, and a quartz movement?
- How does the precision of a mechanical watch compare to that of a quartz watch?
- What determines the precision of a mechanical watch?
- What is the difference between a chronograph and a chronometer?
- What is adjustment?
- What is isochronism?
- What is the COSC certification?
- What is the Poinçon de Genève (Hallmark of Geneva) certification?
- What is the Fondation Qualité Fleurier certification?
- How can I be sure I am buying genuine Chopard merchandise?
- How can I know if I have bought a fake or stolen Chopard item?
What shipping options are available on Chopard.co.uk?
We offer complimentary Royal Mail Special Delivery Guaranteed by 1pm for all orders. Our goal is to process orders of in stock merchandise within 48 hours (2 business days) of receipt. Orders are processed Mon-Fri (excluding bank holidays). If we encounter any problems with your shipment, you will be notified. Your order should normally arrive the next day before 1pm once you have received an email with confirmation that your order has been shipped.
Will I be charged sales tax on my Chopard.co.uk purchase?
All prices for our products and services shown on this Website are in pounds sterling and are inclusive of any excise duty and VAT.
Can I ship my order to an international location?
We only accept orders for delivery to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, please contact us.
Will my Chopard.co.uk purchase arrive gift-wrapped?
During checkout, you will have the option to have your Chopard creation gift-wrapped with Chopard’s signature blue paper and ivory ribbon. You will also have the option to include a gift message that will be printed on Chopard stationary.
Can I include a personalized gift message with my purchase?
Yes, during checkout you will have the option to include a gift message that will be printed on Chopard stationary.
How can I make returns or exchanges?
Merchandise purchased on us.Chopard.com may be returned, in its original condition, for exchange or full refund within fouteen (14) days from the date of delivery. You may also return your online purchase for an exchange or store credit to one of the five Chopard boutiques.
Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
Returns to our customer service center: Before returning the item(s), you will need to CONTACT US to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form that will be sent to you via email or fax. This form will include all necessary instructions, including the address in London, UK where you will need to ship the product(s). We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Chopard will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Returns to a Chopard boutique:
You may also return online purchases to our flagship Chopard boutique, located at 12 New Bond street, London W1S 3SS.
Click here for a full RETURN & EXCHANGE policy.
Care and repair
How do I care for my Chopard watch or jewellery item?
Please read the instruction manual and all the documentation received with your purchase carefully, as it will contain important information regarding the use and care of your Chopard product. Some important tips are:
- Avoid placing your watch near any object that gives off a magnetic field, such as TVs, speakers, even the magnet of a handbag, as this may have an effect on the precision of your watch.
- Always rinse your watch with clear water after being exposed to salt water.
- Do not manipulate the crown of your watch under water.
- Avoid extreme temperatures and sudden temperature changes.
- Avoid contact with acidic substances, perfumes or make-up products.
Additionally, please consult the TIPS ON CARING FOR YOUR PRODUCT section for additional advice.
What should I do when my Chopard watch or jewellery piece needs a service or repair?
Contact us to receive a Repair Form and instructions on how to send your item to a Chopard service center for repair. Alternatively, you can bring your Chopard product to an official Chopard retailer. All are, without exception, authorised to take care of your item. They will contact Chopard on your behalf and will process the shipment of your piece to a Chopard service center. Find the most convenient for you here: STORE LOCATOR
Who is entitled to perform service and repairs on my Chopard product?
Only Chopard service centers can perform repairs on your watch. You can find the contact details of our SERVICE CENTERS here. Alternatively, you can bring your Chopard product to an official Chopard retailer. All are, without exception, authorised to take care of your item. They will contact Chopard on your behalf and will process the shipment of your piece to a Chopard service center. Find the most convenient for you here: STORE LOCATOR
What does the Chopard international warranty cover?
The Chopard international warranty covers all manufacturing defects which have occurred within 24 months for new purchases and 12 months for repairs.
I dropped my watch, but it is still working. Do I need to have it checked at a Chopard service center?
Not necessarily. If the watch is still working correctly after two weeks, there is no need to send it into a service center. If the watch is not accurately keeping time, please send it in for evaluation. CONTACT US or find a SERVICE CENTER.
A mist appeared under the crystal of my Chopard watch. Is this normal?
When the temperature changes abruptly, slight condensation may form under the watch crystal. Generally, it disappears on its own without affecting the mechanism of the watch. However, if the misting persists, it is important to consult an official Chopard retailer or an official Chopard service center. Find a SERVICE CENTER.
Can I swim or shower wearing my Happy Diamonds jewellery?
Chopard jewellery pieces with mobile elements (e.g. diamonds, gold letter, etc.) between one or two sapphire crystals are not guaranteed to be water-resistant. It is advisable to avoid any contact with alcohol-based products (perfumes, creams, etc.) as well as immersion into fresh or sea water.
I would like to know the value of my Chopard watch or jewellery.
If your item is still part of the current collection, we will be able to provide a replacement value based on the current retail price. If it's not part of the current collection, our workshops will be able to determine an approximate replacement value. Bring your item to your local Chopard retailer (STORE LOCATOR) or CONTACT US for further assistance. The item will need to be sent to one of our service centers for assessment.
I misplaced the certificate of origin and warranty of my Chopard item. What can I do to replace it?
The certificate of origin and warranty is issued only once, when the item is purchased. Nevertheless, you could obtain a CERTIFICATE OF AUTHENTICITY upon request by bringing or sending your watch or jewellery piece, to one of our official Chopard SERVICE CENTERS. Your piece will then be sent to our Headquarters in Geneva for identification and certificate of authenticity issuance (contents: Full description of the item and Last known suggested retail price). This service is subject to a flat fee of 250.- CHF
What is the difference between a mechanical hand-wound movement, an automatic self-winding movement, and a quartz movement?
A watch with a mechanical hand-wound movement must always be wound manually by its wearer. Winding is done by turning the crown clockwise, and is complete when the crown locks. Do not attempt to wind a watch past this locking point, since this might damage the movement. We recommend that you manually wind the watch at the same time each day.
A watch with an automatic self-winding movement has a mechanism that winds the mainspring through the motion of your wrist. The motion of your wrist makes a rotor turn, which winds the mainspring. When the mainspring is fully wound, it has a minimum power reserve of 40 hours and a maximum of 9 days depending on the model. A watch with an automatic self-winding movement is equipped with a sliding mainspring which is a mechanism placed in the barrel to avoid over-winding of the mainspring. If the watch has stopped, wind it manually before wearing it by making around 50 clockwise turns of the crown.
Be aware that some models have a screwed crown. Before making adjustments, unscrew the crown counterclockwise wise.
A quartz watch is powered by a battery. It offers the advantage of no particular action if the watch is not worn daily. If the watch has stopped, the battery needs to be replaced. If you do not wear your watch every day, we recommend that you pull out the crown to stop the watch in order to prolong the life of your battery.
How does the precision of a mechanical watch compare to that of a quartz watch?
A quartz movement will always be more precise, as it utilizes an electric micro-processor to keep time. A mechanical watch offers a degree of precision implying a variation of around 1 minute per week, 5 minutes per month, 1 hour per year. A quartz movement varies by 1 second per week, 5 seconds per month, 1 minute per year. The comparison of these figures shows that an electronic movement offers a degree of precision 60 times superior to that of a mechanical movement. Electronics enable almost absolute precision.
What determines the precision of a mechanical watch?
The precision of a mechanical watch depends on a number of parameters: the quality of the components used to assemble the movement; the accuracy of the alignment of the balance wheel and the knowledge and qualifications of the watch technicians assembling the watch.
What is the difference between a chronograph and a chronometer?
A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds and tantalizers for the minutes and hours (not mandatory). A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures. These tests are conducted over a 15-day period.
What is adjustment?
Adjustment is the set of operations performed by the watchmaker on the regulating organ (balance & air spring) that ensures the smooth running and accuracy of the watch.
What is isochronism?
Iscochronism is the property with which a regulating organ is endowed in order to perform its oscillations in the same time whatever its amplitude..
What is the COSC certification?
The Swiss Official Chronometer Testing Institute (COSC) certifies the precision of the movements. During 16 days of tests, the precision of mechanical movements is measured in five positions and at three different temperatures. Whatever these conditions, the movements must maintain a precision ranging between -4 and +6 seconds per day for calibres measuring less than 20 mm in diameter, and between -5 and +8 seconds for smaller calibres. Movements meeting the precision criteria are granted a chronometer certificate – a privilege reserved for only 3% of total watch production in Switzerland.
What is the Poinçon de Genève (Hallmark of Geneva) certification?
The “Poinçon de Genève” quality hallmark, created in 1886 in order to protect Genevan watchmaking, involves three fundamental conditions of admission and different qualifying criteria. A watch is thus only eligible if its movement is assembled and adjusted in Canton Geneva, if it is numbered and if it meets the craftsmanship criteria established by the Technical Committee. These criteria involve the finishing of the parts (chamfered and hand-drawn bridges, polished sinks, chamfered going train) and their characteristics (type of balance wheel-spring pinning, type of index, thickness of the escape wheel), as well as the non-use of certain parts such as wire springs. Techniques and materials evolve and, for its 125th anniversary, the “Poinçon de Genève” decided to keep up with this evolution by adapting its demands. Formally amended in November 2011, the new hallmark regulations came into force in June 2012. From this date onwards, its certification will encompass the watch as a whole. The “Poinçon de Genève” quality hallmark is an all-in-one guarantee of origin, craftsmanship and durability.
What is the Fondation Qualité Fleurier certification?
The Fleurier Quality Foundation is another independent body to which Chopard Manufacture resorts to in order to test the quality of its timepieces. In addition to submitting the movements to the Swiss Official Chronometer Testing Institute (COSC) in order to guarantee precision, the timepieces are tested as a whole in order to appraise their overall quality. The Chronofiable test verifies the durability of its movement by subjecting it to an ageing cycle, a cycle measuring pull-push forces on the winding stem, as well as tests of resistance to magnetic fields; and, finally, a shock-resistance test using a dedicated striker. The watch must also comply with the numerous specific technical and aesthetic criteria contained in the technical regulations of the Fleurier Quality Foundation (involving the choice of materials, of decorative techniques, and of finishes). Finally, the rate of the finished watch must be tested on the Fleuritest machine, which replicates the conditions implied by 24 hours of wear in the most realistic possible way, and verifies that the variation in rate falls within 0 and +5 seconds per day.
How can I be sure I am buying genuine Chopard merchandise?
Make sure to buy a Chopard item only from authorised Chopard retailers to ensure that you receive an official Chopard certificate of origin and warranty, duly completed and dated, including the item reference number and the retailer’s contact information. Purchasing Chopard merchandise exclusively from authorised retailers is the only way to ensure that you are not purchasing stolen or counterfeit merchandise. Additionally, you will certainly enjoy the quality of service on par with your purchase. Visit our STORE LOCATOR to find out if a particular retailer is an official Chopard distributor.
WARNING: Chopard sells its products online exclusively through this website (us.chopard.com). To avoid the risk of purchasing a counterfeit, we advise against making purchases through unauthorised websites.
How can I know if I have bought a fake or stolen Chopard item?
The only way to avoid the risk of purchasing a counterfeit or stolen item is to buy your Chopard item from an official retailer. Only an analysis of the watch or jewellery piece in our workshops will be able to prove its authenticity. This service has a fee associated to it.