Merchandise purchased on Chopard.com/uk may be returned, in its original condition, for exchange or full refund within fourteen (14) days from the date of delivery. You may also return your online purchase for an exchange or store credit to one of the five Chopard boutiques.
Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
Returns to our customer service centre: Before returning the item(s), you will need to CONTACT US to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form that will be sent to you via email or fax. This form will include all necessary instructions, including the address in London, UK where you will need to ship the product(s). We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Chopard will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Returns to a Chopard boutique:
You may also return online purchases to our flagship Chopard boutique, located at 12-13 New Bond Street, Mayfair, London, W1S 3SS.
Click here for a full RETURN & EXCHANGE policy.