Frequently asked questions

Your online orders

Shipping and Delivery

We offer free express delivery.

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order, please visit our tracking page.

Shipping is complimentary for all orders.

All prices for our products and services shown on this website are inclusive of any excise duty and VAT.

Returns and Refunds

Please make sure that your return meets the following conditions:

  • You have 30 days from the date of delivery to return your order online.
  • The piece is in perfect condition in its original packaging.
  • Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned.
  • Perfumes cannot be returned.

See our full Terms of Sales.

You can return any item purchased on the Chopard e-boutique within 30 days of the delivery date.

Here’s how:

  • Visit our return portal to register your return and download the complimentary return shipping label.
  • Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • Pack the items in the order box (or any rigid carton box) and stick the pre-paid label over the prior delivery information.

We would like to inform you that fragrances are non-refundable.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

See our full Terms of Sales.

We’re very sorry to hear that your package did not arrive in perfect condition.

In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:

  • The damaged item
  • The inner and outer packaging

Please contact us with this information so that we can open a swift investigation with our shipping partner.

No, but you can return your initial order (excluding perfumes) and place a new one.

See our full Terms of Sales.

Care and repair

Product

Counterfeit

Make sure to buy a Chopard item only from authorised Chopard retailers to ensure that you receive an official Chopard certificate of origin and warranty, duly completed and dated, including the item reference number and the retailer’s contact information. Purchasing Chopard merchandise exclusively from authorised retailers is the only way to ensure that you are not purchasing stolen or counterfeit merchandise. Additionally, you will certainly enjoy the quality of service on par with your purchase. Visit our Store Locator to find out if a particular retailer is an official Chopard distributor.


WARNING: Chopard sells its products online exclusively through this website (chopard.com). To avoid the risk of purchasing a counterfeit, we advise against making purchases through unauthorised websites.

The only way to avoid the risk of purchasing a counterfeit or stolen item is to buy your Chopard item from an official retailer. Only an analysis of the watch or jewellery piece in our workshops will be able to prove its authenticity. This service has a fee associated with it.