Frequently asked questions

We offer complimentary Federal Express Overnight delivery for all orders except fragrances, which will be shipped with Federal Express Ground, also at no charge. Our goal is to process orders of in-stock merchandise within 48 hours (2 business days) of receipt. Orders are processed Mon-Fri (excluding holidays).

Your order should arrive the next business day (except for fragrances) once you have received an email with confirmation that your order has been shipped.

Chopard is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, FL, NJ, NV, NY, PA, WA, TX, CO, GA, HI, IL, MD, MI, UT, IA, IN, KS, AZ, MA, NC, NE, OH, OK, VA and DC.

At this time, online purchases may only be shipped within the 50 U.S. states and the District of Columbia.

Yes, during checkout you will have the option of including a gift message that will be printed on Chopard stationery.

During checkout, you will have the option to gift-wrap your creation with Chopard’s signature blue paper and ivory ribbon. You will also have the option of including a gift message that will be printed on Chopard stationery.

Merchandise purchased on www.chopard.com/us may be returned, in its original condition, for exchange or full refund within thirty (30) days from the date of delivery. You may also return your online purchase for an exchange or store credit to one of the three Chopard boutiques.

Returns to our customer service center: Before returning the item(s), you will need to Contact us by email or by phone at 1-800-CHOPARD (1800-246-7273) to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form that will be sent to you via email or fax. This form will include all necessary instructions, including the address in the U.S. where you will need to ship the product(s). The item(s) you return must be presented in its original, saleable condition with the appropriate sales invoice and all original packaging and enclosures. Take care to return any certificates that accompanied the item, as neglecting to do so will render you liable for a $250 replacement cost. We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Chopard will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Returns to a Chopard boutique:

You may also return online purchases to one of our boutiques (located in New York, Costa Mesa, Bal Harbour) for an exchange or store credit only. Store Locator.

Click here for a full Terms of Sale.

All online purchases include complimentary express delivery within 1-2 business days, except fragrances.

Due to transport restrictions orders containing fragrances are shipped via standard ground shipping.

You will receive email notifications with updates on your order status.

If you do not see these emails, please check your spam or deleted folders and search using your order number.

You can also check the status of your order by visiting the Order Tracking page on our website.

Please note that for security reasons, an adult aged 21 or order must be present at the delivery address to sign for the package.

Please read the instruction manual and all the documentation received with your purchase carefully, as it will contain important information regarding the use and care of your Chopard creation.

Some important tips:

• Avoid placing your watch near any object that produces a magnetic field, such as TVs, speakers, even the magnet of a handbag, as this may have an effect on the precision of your watch.
• Always rinse your luxury watch with fresh water after being exposed to salt water.
• Do not manipulate the crown or pushers of your watch under water.
• Avoid extreme temperatures and sudden temperature changes.
• Avoid contact with chemicals, perfumes or make-up products.

Additionally, please speak with customer service for tips on caring for your product or for further advice.

Only Chopard service centers can perform services and repairs on your Chopard creation.

We invite you to bring your Chopard creation to your nearest Chopard official retailer. All are, without exception, required to take care of your item, or send it to its nearest Official Chopard Service Centre

Otherwise, your Chopard creation can be sent directly to our Customer Service Center by following the instructions in the Service Request Form for service or repair.

Find the most convenient for you here: Store locator

For any questions or concerns please Contact us

The Chopard international guarantee covers all manufacturing defects that have occurred within 24 months for new purchases (unless the warranty has been extended to 5 years) and 12 months for repairs.

Not necessarily. If the watch is still working correctly after two weeks, there is no need to send it into a service center. If the watch is not accurately keeping time, please send it in for evaluation. Take the watch to your local Chopard retailer for further delivery to a Chopard Service Center: Store Locator: Store Locator

Otherwise, your Chopard watch can be sent directly to our Customer Service Center by following the instructions in the Service Request Form for service or repair.

For any questions or concerns please Contact us

When the temperature changes abruptly, slight condensation may form under the watch crystal. Generally, it disappears on its own without affecting the mechanism of the watch. However, if the misting persists, it is important to consult an official Chopard service center. Take the watch to your local Chopard retailer for further delivery to a Chopard Service Center: Store Locator

Otherwise, your Chopard watch can be sent directly to our Customer Service Center by following the instructions in the Service Request Form for service or repair.

For any questions or concerns please Contact us

Jewelry creations featuring Happy Diamonds or other moving elements fitted between two sapphire crystals are water-friendly and are designed to withstand standard aquatic activities, thus ensuring greater durability and peace of mind for everyday wear.

However we recommend avoiding any contact with alcohol-based products or chemicals (including fragrances, creams, cosmetic products or hairspray).

If your creation is still part of the current collection, we will be able to provide a replacement value based on the current retail price. If it's not part of the current collection, we will provide the last known suggested retail price.

Should you require an official document for insurance purposes, we can establish a certificate of authenticity with value indication. Take the creation to your local Chopard retailer: Store Locator for further delivery to the Chopard Headquarters in Geneva. This service is subject to a fee.

For assistance with this please Contact us

The Certificate of Origin and Warranty is issued only once, when the creation is purchased. Nevertheless, in case of loss, you could obtain a Certificate of Authenticity, upon request, by taking your watch or luxury jewelry piece to your local Chopard retailer (Store Locator)

Your creation will then be sent to our Headquarters in Geneva for identification and certificate of authenticity issuance (contents: full description of the item and last known suggested retail price). This service is subject to a flat fee.

For assistance with this please Contact us

"Happy Diamonds" are dancing diamonds designed to move freely and in a unique way in each Chopard creation. Dancing diamonds are subject to the laws of gravity and to normal wear and tear. For this reason, the movement of the mobile diamonds may alter during the life of your Chopard creation. "Happy Diamonds" that fall, cease to spin continuously or move differently in any way from the time of purchase are not considered to be a manufacturing defect.

A luxury watch with a mechanical hand-wound movement must always be wound manually by its wearer. Winding is done by turning the crown clockwise, and is complete when the crown locks. Do not attempt to wind a watch past this locking point, since this might damage the movement. We recommend that you manually wind the watch at the same time each day.

A luxury watch with an automatic self-winding movement has a mechanism that winds the mainspring through the motion of your wrist. The motion of your wrist makes a rotor turn, which winds the mainspring. When the mainspring is fully wound, it has a minimum power reserve of 40 hours and a maximum of 9 days depending on the model. A watch with an automatic self-winding movement is equipped with a slipping spring which is a mechanism placed in the barrel to avoid over-winding of the mainspring. If the watch has stopped, wind it manually before wearing it by making around 50 clockwise turns of the crown.

Be aware that some models have a screw-down crown. Before making adjustments, unscrew the crown counterclockwise wise.

A quartz watch is powered by a battery. It offers the advantage of no particular action if the watch is not worn daily. If the watch has stopped, the battery needs to be replaced. If you do not wear your watch every day, we recommend that you pull out the crown to stop the watch in order to prolong the life of your battery.

A quartz movement will always be more precise, as it utilises an electric micro-processor to keep time. A luxury mechanical watch offers a degree of precision implying a variation of around -4 to +6 seconds per day. A quartz movement varies by around 0.10 seconds per day. The comparison of these figures shows that an electronic movement offers a higher degree of precision to that of a mechanical movement. Electronics enable almost absolute precision.

The precision of a luxury mechanical watch depends on a number of parameters: the quality of the components used to assemble the movement; the accuracy of the alignment of the balance wheel and the knowledge and qualifications of the watch technicians assembling the watch.

A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds and sometimes counters for the minutes and hours (not mandatory). A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures. These tests are conducted over a 15-day period.

Adjustment is the set of operations performed by the watchmaker on the regulating organ (balance hairspring) that ensures the smooth running and accuracy of the watch.

Isochronism is the property with which a regulating organ is endowed in order to perform its oscillations in the same time whatever its amplitude.

The Swiss Official Chronometer Testing Institute (COSC) certifies the precision of the movements. During 15 days of tests, the precision of mechanical movements is measured in five positions and at three different temperatures. Whatever these conditions, the movements must maintain a precision ranging between -4 and +6 seconds per day for calibres measuring more than 20 mm in diameter, and between -5 and +8 seconds for smaller calibres. Movements meeting the precision criteria are granted a chronometer certificate – a privilege reserved for only 3% of total watch production in Switzerland.

The Poinçon de Genève quality hallmark, created in 1886 in order to protect Genevan watchmaking, involves three fundamental conditions of admission and different qualifying criteria. A Swiss-Made watch is thus only eligible if its movement is assembled and adjusted in Canton Geneva, if it is numbered and if it meets the craftsmanship criteria established by the Technical Committee. These criteria involve the finishing of the parts (chamfered and hand-drawn bridges, polished sinks, chamfered going train) and their characteristics (type of balance wheel-spring pinning, type of index, thickness of the escape wheel), as well as the non-use of certain parts such as wire springs. Techniques and materials evolve and, for its 125th anniversary, the Poinçon de Genève decided to keep up with this evolution by adapting its demands. Formally amended in November 2011, the new hallmark regulations came into force in June 2012. From this date onwards, its certification will encompass the watch as a whole. The Poinçon de Genève quality hallmark is an all-in-one guarantee of origin, craftsmanship and durability.

The Fleurier Quality Foundation is another independent body to which Chopard Manufacture resorts to in order to test the quality of its luxury watches. In addition to submitting the movements to a Swiss Official Chronometer Institute (e.g. COSC) in order to guarantee precision, the watches are tested as a whole in order to appraise their overall quality. The Chronofiable reliability test verifies the durability of its movement by subjecting it to an aging cycle, a cycle measuring pull-push forces on the winding stem, as well as tests of resistance to magnetic fields and, finally, a shock-resistance test using a dedicated striker. The luxury watch must also comply with the numerous specific technical and aesthetic criteria contained in the technical regulations of the Fleurier Quality Foundation (involving the choice of materials, decorative techniques used, and finishes). Finally, the rate of the finished watch must be tested on the Fleuritest machine, which replicates the conditions implied by 24 hours of wear.